Customer Service Representative

Job Description

Help Desk Agent

Location: Columbus, OH

Pay: $19/hour

Contract: 6 - 12 months (potential for extension or permanent hire)

A large financial services company is looking for a Help Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.

What You’ll Do:

Answer calls and resolve issues quickly

Provide excellent customer service with active listening and empathy

Use a knowledge base and ticketing system to track and solve problems

Communicate clearly via phone, chat, and documentation

Collaborate with teams and follow company policies

What You Need:

High school diploma or GED (plus relevant work experience)

2-5 years of chat support experience in a fast-paced setting

Strong problem-solving skills & self-motivation

Excellent customer service & communication skills

Ability to troubleshoot software & hardware issues

Company Description

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.