Manager, Branch

JOB DETAILS: Develop and execute on a business plan for the branch in line with the local market opportunity targeted toward mining identified ecosystems.Deliver a consistent high-quality service to all customers by effectively managing all available resources (employees, systems and processes).Accountable for the day-to-day management of all the branch operations Drive a customer centric culture focused on providing a high-quality customer experience.

Resolve customer queries and complaints within established timelines.

Create a warm and welcoming environment in which customers feel valued and appreciated while visiting the Branch.

Treat all customers fairly and in accordance with the financial consumer protection guidelines Build a strong network of relationships with key individuals in the Branch’s area of operation.

Lead multi-functional customer visits in line with the Branch Local Market Initiative plans.

Gain an understanding of the various business segments in the branch’s local market Prepare the branch’s business development plan in alignment with the identified opportunity in the local market and existing or new ecosystems Deliver financial targets and agree related sales activities in line with the Branch Local Markets Initiatives plan.

Drive a sales culture that is informed by the prevailing customer needs and coach the team on workable solutions to respond to those needs.

Proactively monitor that internal controls are effectively executed and maintained at acceptable levels in the branch to manage operational and compliance risks Qualifications Bachelor’s degree Business Administration, Commerce, Economics or business-related courses.

Other certifications or professional memberships: ACCA A seasoned banker with at least three years or more branch banking experience (including income statement management and all aspects related to sales and service). Three years of experience in a management position leading a diverse team Additional Information Technical Competencies: Banking Process & Procedures Client Acceptance & Review Client Knowledge Processing Product Knowledge (Consumer Banking) Behavioural Competencies: Adopting Practical Approaches Convincing People Exploring Possibilities Following Procedures Generating Ideas Making Decisions Producing Output Understanding People