Claims Account Manager, Property (FULLY REMOTE)

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Position Summary

The Claims Division is seeking a Property Claims Account Manager (CAM) to join the Programs Claim Team. In this role, the incumbent will actively manage and effectively oversee assigned business accounts for commercial property claims handled by third party administrators.

Responsibilities

Work with our TPA’s to ensure proper claims handling and service delivery, this includes:

Performing technical claims oversight on claims with an expected value over $50,000

Attend mediations and trials

Granting reserve and settlement authority on cases above the TPA’s authority

Making coverage determinations and reviewing Reservation of Rights and coverage disclaimer letters as prepared by the TPA

Completing claims audits at TPA branch claims offices or online

Handling or facilitating administrative tasks between Arch and the TPA to ensure seamless service delivery to the client

Providing overall portfolio management of the book. Data, analysis, trending and action planning related to audits or other findings.

Responsible for Portfolio Management of assigned programs, which includes providing support to program-level CAM and Programs Underwriting team in understanding key drivers of activity and loss trends for assigned programs.

Ensure timely reporting of large losses and anticipated development

Coordinate capture of CAT event data for assigned programs

Contribute claim insights to underwriting product development initiatives

Provide monthly updates to stakeholders on claim key performance indicators

Proactively review pending TPA files for potential oversight intervention

Act as the Arch Property claims contact for assigned Property accounts written by Programs, which includes:

Participating in client set-up meetings

Participating in telephonic as well as in person claims reviews

Participating in mid-term meetings

Helping to resolve any claims or service issues that arise

Conduct periodic Quality Assurance Audits of TPA performance consistent with claim handling guidelines and collaborate with TPA on action plans for improvement

Work with Underwriting and Risk Control to assist in the risk selection process, which includes:

Provide feedback on any claims, legal or jurisdictional issues

Addressing potential solutions to current claims or service problems

Participating in meetings with brokers and/or prospective accounts/program managers

Identifying loss trends on an account or book of business level

Conducting due diligence reviews on new TPA’s

Collaborate with other internal business units such as Finance, IT and Legal on any issues, trends or projects that arise

Address state and federal regulatory issues (state insurance department audits/complaints, etc.)

Experience & Required Skills

Minimum of ten (10) years’ working experience overseeing and managing First Party Commercial Property claims.

Proper Adjuster Licenses in all applicable states

Ability to handle high severity Commercial Property claims

Working knowledge & expertise with multiple jurisdictions

Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, Word and Power BI.

Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines

Strong problem-solving, analytical, organizational, and time management skills

Ability to take part in active strategic discussions

Ability to work independently and in a team environment

Willing and able to travel 25%

Education

Bachelor's degree preferred; in lieu of degree, 15 years of working and managing first party commercial property claims experience

#LI-SW1

#SW-REMOTE

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

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