LDCFM ADMINISTRATIVE SPECIALIST

Summary:

Lawrence-Douglas County Fire Medical (LDCFM) is a progressive, fast-paced organization committed to excellence, providing fully-integrated EMS and Fire Services to the City of Lawrence and Douglas County community. This commitment to excellence has yielded international accreditation through the Commission on Fire Accreditation International (CFAI), and an Insurance Services Office (ISO) rating of 1; one of only seven (7) departments state-wide and one hundred twenty-four (124) internationally with this distinction. Ideal candidates for this position will possess superior communication skills, a passion for public service and the community, and a predisposition for creativity and innovation.

This position will perform clerical and technical duties in support of LDCFM, with a strong emphasis on front desk operations, phone support, and customer service. Responsibilities include responding to public inquiries, routing incoming calls to appropriate employees, scheduling appointments, processing data and documentation, and providing information regarding department policies and procedures. The position may also assist with basic project coordination and other administrative functions.

Responsibilities:

Important responsibilities and duties may include, but are not limited to, the following:

Greet and assist visitors at the front desk, ensuring a welcoming and professional environment.

Answer and route incoming phone calls, responding to inquiries and connecting callers to the appropriate personnel.

Data input, procurement, budget/track expenditures, and preparing bank deposits.

Prepare reports and documents.

Perform administrative support tasks including data entry, document preparation, and records management.

Process invoices, assist in purchase orders, ordering supplies, and support other financial or purchasing functions as needed. Qualifications:

Four (4) years of progressively responsible administrative support experience required.

Two (2) years of post-high school education in administrative support, office management, or related field preferred.

Strong customer service skills with the ability to communicate clearly and courteously by phone, in person, and in writing.

Ability to prioritize daily tasks, work independently, and make sound decisions within defined procedures.

Knowledge of office software such as Microsoft Word, Excel, and Outlook.

Knowledge of basic accounting and clerical procedures.

Must maintain attention to detail, professionalism, and a positive team-oriented attitude.

The successful candidate must pass a background check, pre-employment physical, and drug screen.

Benefits:

Health/Dental/Vision/Life Insurance: Various dependent on coverage levels available; FREE Well Care Clinic through LMH; other wellness benefits/perks

Paid Time Off: 12 Vacation days, 12 Sick days accrued per year; 2 days Personal Leave, 10 Paid Holidays

Retirement: Kansas Public Employees Retirement System (KPERS)