Call Center Service Desk Trainer - Clark, Pampanga

Position: Account/Process Trainer - Service Desk Financial (Clark) Onsite

Benefits:

Quarterly performance bonuses

Excellent career development opportunities and fast-track progression

Support for a healthy work-life balance

Free HMO and life insurance coverage for the employee and two dependents

Located within the Central Business District area

Certified as a great place to work

Responsibilities:

Training Needs Analysis:

Accurately identify training requirements.

Provide follow-up support on the floor to reinforce learning and enhance performance.

Curriculum and Course Design:

Demonstrate comprehensive understanding of course development methodologies from start to finish.

Content Development:

Show expertise in content creation and ensure the application of appropriate development methodologies.

Course Delivery:

Utilize effective training techniques and methods for delivering sessions.

Research Methodology:

Have basic knowledge of research principles to conduct research ethically and effectively, with guidance.

Partnerships:

Collaborate closely with various functions and stakeholders.

Communicate effectively across different cultures with client teams.

People Management:

Build and lead cross-cultural teams.

Manage conflicts effectively.

Planning, Organizing, and Administrative Skills:

Handle administrative tasks such as attendance tracking, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG/Facilities.

Efficiently schedule training sessions, optimizing available resources.

Ensure training plans and delivery are completed on schedule.

Identify opportunities to increase process and team efficiencies.

Requirements:

Bachelor's degree in any field

Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services

Background or knowledge in Tech Support or Service Desk roles

Excellent verbal and written communication skills

Willing to work in shifting schedules in Clark

Able to work onsite