Security Operation Center Operator

Requisition Number

143881BR

GardaWorld Security Services is Now Hiring a Surveillance Security Officer!

Ready to suit up as a Security Control Center Operator?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As an Operator – Surveillance, you will be the person spotting threats before they escalate in a security operations center (SOC, GSOC, Command Center)

What’s in it for you:

Set schedule: Evenings 2:00pm to 10:00pm OR Overnights 10:00pm to 6:00am

Location: King of Prussia, PA

Competitive hourly wage of $23.00 / hour (DailyPay is available for GardaWorld employees!)

A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options

Career growth opportunities at GardaWorld

Uniforms provided at no costResponsibilities of a Security Control Center Operator

Prioritizes excellent customer service.

Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation.

Responsible for detailed report writing that will involve a general understanding of critical incident escalation.

Handles sensitive and confidential information with limited supervision.

Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes.

Coordinates security guards and paid police details as needed.

Actively monitors and facilitates the occurrence of security-related incidents.

Assesses threats based on incoming data and makes decisions based on findings.

Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.

Monitors access control systems and acts in response to an alarm, breach, or malfunction.

Appropriately responds to security operations notifications and requests made by internal and external parties.

Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency.

Supports onsite contract security staff.

Conducts open-source research to answer specific questions and develops intelligence products.Qualifications of a Security Control Center Operator

Be authorized to work in the U.S.

You have a bachelor’s degree or an associate degree with progressive experience preferred

You have experience with

You have a minimum of 1-year of experience in the Global Security Operations Center (GSOC), central station monitoring operations, or equivalent.

You have shift work experience in a 24-hour operation.

If you have Security, Military, Law Enforcement experience – even better!Skills of a Security Control Center Operator:

Strong Customer service and communication; Call center/phone experience preferred.

Strong documentation, investigative, and report-writing skills.

Intermediate computer skills

Google suite, Ontic, Motorola Wave, Oncloud preferred

Strong attention to detail

Demonstrated proficiency with Microsoft Office and other PC-based programs

Internal Personal presence, intellect, energy, and drive to succeed in a high-performance environment

Comfortable with ambiguity and working with large amounts of data and information

Ability to prioritize tasks while working with competing priorities

Ability to collaborate in and support a team environment

Ability to work independently

Ability to plan and successfully complete tasks within specified timelines

Ability to solve problemsPhysical Requirements of a Security Control Center Operator

Occasional travel may be required

Ability to continuously perform multiple tasks, operate standard office equipment and respond quickly to sounds

Ability to occasionally sit, stand, walk, squat, bend, reach forward, and/or move safely in confined spaces

The ability to occasionally lift and/or carry weight under 25 lbs.

Ability to read, write, and comprehend instructions on a regular basis

Ability to apply common sense reasoning to handle problems involving standardized situations

Ability to problem solve basic mathematical problems including addition, subtraction, multiplication, and division.

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

CP-51-MD-

Branch Phone Number

Branch

Philadelphia

Hours Type

Full Time

Pay Rate

$23.00 / Hour

Job Code

3049 Surveillance Security Officer

Sponsorship Request

None

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