Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts

A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.

What will I be doing?

As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist Guest Relations Manager with the daily operations of the department

Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests

Manage special room assignments and suite occuppancies

Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms

Ensure all VIP room standards are met and amenities are in place before arrival

Supervise the Guest Relations Desk in the hotel lobby

Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

Maintain inventory of Guest amenities

Demonstrate current knowledge of all hotel products and services

Offer a professional manner with an emphasis on hospitality and Guest service

What are we looking for?

Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

An ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high levels of customer service

Ability to work under pressure

Flexibility to respond to a variety of different work situations

Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in a supervisory role within a Guest Relations department

A passion for delivering an exceptional level of Guest service

A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time