Member Advocate I Engagement Svc - Network NAV - Full Time

Description

Primary Duties and Responsibilities

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments.

Triages phone calls as necessary.

May conduct patient/member pre-certification to ensure coverage for appointments and medical care.

With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

For Hoag Clinic: Member Advocate I

For Revenue Cycle: CPS Specialist

Qualifications

Education and Experience

High School Diploma or equivalent

1-3 years of customer service experience License Required

N/A License Preferred

N/A Certifications Required

N/A Certifications Preferred

N/A