Case Manager

Job Title: Remote Case Manager

Location: Remote - Any State

Schedule: Monday-Friday, 8:00 AM - 8:00 PM EST

Pay: $18 - $19/HR

About the Role:

As a Case Manager, you'll serve as a subject matter expert supporting access and affordability programs. You'll interact with customers and stakeholders to manage reimbursement and patient care challenges while ensuring a positive customer experience. This role requires strong problem-solving skills, autonomy, and a passion for helping patients access the medications they need.

Responsibilities:

Support access and affordability programs with professionalism and expertise

Manage complex reimbursement and patient care challenges

Provide accurate, timely information to customers and stakeholders

Research, respond, and resolve inquiries to ensure customer satisfaction

Collaborate with peers to drive program success and improve processes Qualifications:

High school diploma or equivalent required

5+ years of related healthcare or case management experience

Knowledge of patient journey in healthcare

Insurance & reimbursement benefits proficiency

Familiarity with pharmacy and/or medical benefit structures

Experience using Microsoft Office

Comfortable with Mac iOS or Windows operating systems Preferred Skills:

Strong customer service and communication abilities

Detail-oriented with strong organizational skills

Ability to manage multiple priorities in a fast-paced environment Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $18.00 to $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.