IT SPECIALIST- External Talent Network

The position advertised has been exempted from the federal civilian hiring freeze.

This announcement is open to all qualified U.S. citizens.

All federal employees who opted into the Deferred Resignation Program (DRP) MUST resign prior to appointment in their new position

The selectee will be assigned to Marine Base Quantico, in Quantico, VA. This position is scheduled to relocate to Redstone Arsenal in Huntsville, AL in approximately fall of 2027. The position and/or relocation date is subject to change based on construction timelines and mission needs.

Mission Statement

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Job Summary

This is NOT a vacancy announcement. By completing the application, you are joining a repository of interested applicants who will be considered to fill current and future IT Specialist opportunities. Additional selections may be made to fill positions with similar duties, responsibilities and qualifications.

Position: IT Specialist -GS 7/9/11/12/13/14

Locations: Huntsville, AL/ Quantico, VA

Working Hours: 8:00am - 5:00pm, but hours may vary

Salary: Rates will be provided upon selection

Duration: Full Time/Permanent

Key Requirement:

Must be a U.S. Citizen

Must be able to obtain a Top Secret-SCI clearance

Major Duties

As an IT Specialist you will/are:

GS 7:

Perform routine system diagnostics and analyze any potential problems or issues.

Provide routine support regarding administrative and/or technical matters related to IT programs and/or services.

Implement software upgrades and changes according to assigned change requests GS 9: (In addition to above)

Diagnose and resolve mobile and/or system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks.

Configure, install, repair, and maintain computer desktops, mobile devices and operating systems.

Conduct preliminary analysis of current systems to determine the feasibility of new or automated IT to resolve the issues. GS 11: (In addition to above)

Develop close contact and working relationships with end-users in various functional activities throughout the organization to effectively carry out and coordinate necessary activities.

Make decisions regarding repair or replacement of various system components and coordinate with IT solver groups on the resolution of IT equipment issues.

Provide IT support during operational activities such as critical missions, command posts and other crisis situations ensuring that IT equipment is available and properly functioning

Install hardware and software; troubleshoot issues by running diagnostics, documenting problems and resolutions, and assessing impacts of issues/solutions. GS 12: (In addition to above)

Produce documentation, reports, diagrams, and technical specifications to facilitate planning, proposals, new/updated procedures, new implementation, or upgrades of the IT infrastructure.

Serve as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity.

Maintain and update inventory of computer equipment and identify their configuration and location within the office.

Study, analyze and develop work measurement and other statistical methods to arrive at quantitative data necessary for analysis to improve accuracy, timeliness and validity of various services. GS 13: (In addition to above)

Serve as Team Leader on large and complex projects, as required.

Serve as a liaison with internal and external IT groups and others, such as, but not limited to: Servers, Networking, Engineering, Facilities, Security, and Customers.

Provide advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating and maintaining of the organization's IT systems.

Provide technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions. GS-14 (In addition to the above)

Autonomously coordinates with internal and external partners to plan and implement IT infrastructure.

Provides technical guidance to junior IT staff members

Orally briefs technical and decision briefs to FBI management on complex issues.

Provides technical budget preparation and interfaces between the technical experts and budget personnel to ensure all requirements are funded.

Provide advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating and maintaining of the organization's IT systems. Qualifications and Evaluations

Please ensure specialized experience/requirement(s) can be identified in your resume. Your resume and supporting documentation will be used to determine if you meet the job qualifications listed in this announcement and will be compared to your responses in the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Note: In your resume, please describe in detail how you meet the SE. You may have acquired the SE through technical school training, in a military occupation and/or employment.

Please make sure your specialized experience/requirement(s) can be identified in your resume.

Specialized Experience (SE):

GS 7: Applicant must possess at least one (1) year of SE equivalent to the GS 5 grade level. SE is:

Experience applying standard troubleshooting methods to assist in maintaining IT systems.

Experience performing routine system diagnostics and analyzing potential problems or issues.

Experience implementing software upgrades and changes. GS 9: Applicant must possess at least one (1) year of SE equivalent to the GS 7 grade level. SE (in addition to above) is:

Experience in supporting the development of various IT applications and software, providing testing support and offering recommendations regarding potential enhancements.

Experience in collaborating with product owners, business analysts, designers, developers, and architects.

Experience using a ticketing system to track incidents and tasks. GS 11: Applicant must possess at least one (1) year of SE equivalent to the GS 9 grade level. SE (in addition to above) is:

Experience providing advice to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.

Experience providing testing support and offering recommendations regarding potential enhancements and/or incident resolution/remediation.

Experience assisting end-users in a variety of subject matter fields; deciding which processes to automate; how to select equipment and software; how to use available technology and resources GS 12: Applicant must possess at least one (1) year of SE equivalent to the GS 11 grade level. SE (in addition to above) is:

Experience providing information, guidance, and instruction on the use of desktop computer hardware and software products; as well as mainframe applications and systems.

Experience reviewing operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services.

Experience preparing presentations, formal and informal reports, correspondences, briefings, and charts to distribute throughout an organization. GS 13: Applicant must possess at least one (1) year of SE equivalent to the GS 12 grade level. SE (in addition to above) is:

Experience providing expert advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating and maintaining of the organization's IT systems.

Experience leading a team-based environment of technical personnel in complex and mission critical projects.

Experience managing and successfully completing complex IT projects. GS-14: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-13 grade level. SE (in addition to above) is defined as follows:

Experience with IT system management including managing systems hosted on Microsoft Azure or Amazon AWS or advanced experience with data automation techniques including scripting and database management.

Experience coordinating major IT system changes with external enterprise partners.

Experience in coordinating and implementing IT system security processes.

Experience in writing and reviewing software and scripts in an infrastructure-as-code environment as well as experience in scaling scripts and application Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

Degrees must be in one of the following fields: Computer Science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a minimum of 24 semester hour in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-9: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply. If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

Your resume, specifically noting relevant work experience and associated start and end dates

A complete assessment questionnaire

Other supporting documents (if applicable): • College transcripts, if qualifying based on education or if there is a positive education requirement

• Notification of Personnel Action, SF-50; not applicable to current FBI employees

• Memorandum for Record (MFR), Please see Additional Information

• Most recent Performance Appraisal; not applicable to current FBI employees

• Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later

Documents that were uploaded one or more years ago will need to be uploaded again. Although an applicant may see these documents within their current profile, the HR Specialists may not have access to view them. All applicants are being asked to upload another copy (if applicable) to ensure the staffing units can review the complete application.

You must complete this application process and submit any required documents by 11:59 p.m. (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

What to Expect Next

Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional Information

Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.

The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.

Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.

Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.

Management may select any grade for which this position has been announced.

Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.

If you are hired, you will be required to serve a two-year probationary period. Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.

Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record): a. Percent of time worked in the particular position (cannot conflict with main duties)

b. The month/year work began

c. Frequency worked (i.e., daily, monthly, etc.)

d. Specific duties performed

Attach the Memorandum for Record to your application in the "Cover Letters and Attachments" section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other."

Veterans' Preference

If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume and application. Your veterans' preference entitlement will be verified by the employing agency.

Nepotism

Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative's appointment or promotion.

During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.

Reasonable Accommodation Request

The FBI provides reasonable accommodations to qualified