Help Desk Analyst 3

Job Description

MBS is hiring a Help Desk Analyst 3 in Columbus, OH. This position is full-time, temp to hire opportunity.

FULL JOB DESCRIPTION

PRINCIPAL DUTIES & RESPONSIBILITIES

The contractor must be a U.S. citizen or a green card holder.

Assign rights to applications.

Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.

Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.

Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.

Deletion and disabling of users.

Regularly scheduled cleanup of accounts.

Remediation of issues related to user accounts.

Management of secondary accounts and privileged access accounts.

Solid technical background with service desk and desktop support

Basic understanding of the operations of the Active Directory.

Basic understanding and operations of Outlook.

Should be able to impact day one of this project.

Basic endpoint deployment knowledge.

Configuration of new device procurements

Deliveries of new procurements

E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment

Basic understanding of and operation of ITSM

REQUIREMENTS

Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.

Candidates must provide relevant professional references

Focused, hands-on experience with the skills in the Job Description (2-4 years of experience)

Ability to read, analyze, and interpret professional and technical references and procedures.

Ability to write reports, business correspondence, and documentation for technical peers.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to work in fast-paced environment.

Ability to move or lift up to 50+ lbs.

Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel.

Ability to utilize hand/eye coordination.

Capability to stand for prolonged periods of time

Communication skills.

WHY MBS?

Weekly Pay

Exclusive Access Opportunities to V.I.P. Vault

Day 1 Benefits

Various Bonus Opportunities

Eligibility for Employee of the Month Rewards

ABOUT THE KABLE GROUP

For over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time.

At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here.

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Full-time