Patient Services Representative / Medical Assistant

Job Description

Description:

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative/Medical Assistant

Location: Oconomowoc, WI (with support at nearby clinics as needed)

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT.

As a Patient Services Representative/Medical Assistant you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You’ll Do as a PSR:

Greet patients warmly and check them in using our Electronic Health Record (EHR) system

Coordinate and order sleep study devices and upload reports into the system

Review upcoming schedules to confirm insurance and patient documentation are complete

Schedule appointments and manage patient flow for a smooth clinic experience

Answer incoming calls and provide overflow support to the call center as needed

Open and close the clinic following established protocols

Ensure proper documentation, process payments, and support daily clinic operations

Order medical supplies and pharmaceuticals as needed

What You’ll Do as a MA:

Play a key role in delivering exceptional hands-on care while supporting a positive, team-oriented clinic environment

Ensure a smooth and seamless patient experience throughout the day

Collaborate closely with clinical staff to support quality care

Room patients and accurately document medical history and vitals in the EMR

Welcome patients warmly and assist with scheduling needs

What You Bring:

Previous experience in a medical or healthcare setting preferred

Strong time management skills and the ability to multitask effectively

Experience working with performance-based goals or metrics

A customer-first mindset and excellent communication skills

Tech-savvy with experience in Microsoft Office and Electronic Health Records

High attention to detail and accuracy

A problem-solver who thrives in a fast-paced environment

A positive, team-oriented attitude and strong work ethic

MA certification not required

Valid driver license

Schedule: Monday-Friday, 8am-4:30pm. This is a 32-40 hour flex position.

Requirements:

Full-time