Network Administrator (Vacancy)

Network Administrator (Vacancy)

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Network Administrator (Vacancy)

Salary

$41.45 - $62.16 Hourly

Location

Varies by position

Job Type

Full-time

Job Number

25-0522-V2

Department

47 Department of Technology

Division

Division of Information Services

Opening Date

08/22/2025

Closing Date

9/5/2025 11:59 PM Eastern

Description

Benefits

Questions

Definition

Key Position Responsibilities:

• Provide technical support and day-to-day operational oversight of our Talkdesk contact center platform.

• Troubleshoot and resolve Tier 2/3 support issues related to Talkdesk call flows, agent experience, routing configurations, and integrations (e.g., Verint WFM).

• Support and maintain Cisco VoIP systems, including CUCM (Cisco Unified Communications Manager), Unity, and Cisco Emergency Responder.

• Collaborate with internal teams and Talkdesk support to escalate and resolve platform issues as needed.

• Monitor system performance, call quality metrics, and usage trends to proactively identify and resolve issues.

• Manage user provisioning, call routing updates, and configuration changes in Talkdesk and Cisco environments.

• Assist in documenting standard operating procedures, troubleshooting guides, and best practices.

• Participate in after-hours on-call support rotation (as needed).

• Work closely with the network team to troubleshoot VoIP-related network issues and ensure QoS.

Preferred Skills and Experience:

• 3+ years of experience in VoIP support, preferably with both Cisco and cloud-based contact center platforms.

• Hands-on experience with Talkdesk (or similar), Cisco CUCM, Unity, and Cisco Emergency Responder.

• Strong understanding of SIP, RTP, call flows, and VoIP troubleshooting tools (e.g., Wireshark, SIP trace).

• Ability to manage and prioritize multiple tasks in a fast-paced environment.

• Excellent problem-solving and communication skills.

• Certifications such as CCNA Collaboration, CCNP Voice, or Talkdesk CX Cloud certification are a plus.

Under direction, is responsible for the reliable operation, maintenance, installation, design, and development of network infrastructure; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Oversees and/or participates in the operation and administration of network hardware and connectivity components such as routers, switches, gateways, local area networks, wide area networks, internet, intranet, and/or other network infrastructure components and related;

Installs and operates routers, switches, and other related network equipment; loads network applications and tests new or redesigned network systems to ensure performance standards are met;

Operates Voice over Internet Protocol (VoIP) system utilizing VoIP VLANS, gateways, and various customized options in the expansion of the City’s VoIP;

Coordinates the installation of wireless technologies such as wireless LAN, Point-to-Point and Point-to-MultiPoint for remote site connectivity; works with wireless controllers for the management of the wireless devices;

Troubleshoots network and high-speed telecommunications circuits using network diagnostic equipment software; analyzes and resolves more complex or recurrent network problems; provides technical assistance to network and desktop support personnel; closes help desk tickets as problems or maintenance work are resolved or completed;

Evaluates requirements for and components of systems, networks, and software products for applicability and adaptation; makes recommendations to management; provides input forthe purchase of, and oversees the installation and support of, network equipment;

Evaluates and tests network accessibility and security; implements security priorities; identifies and resolves security-related events and follows security escalation procedures; assists in developing security policies and procedures; makes modifications to security system as needed;

Provides planning and support for enterprise installations; provides documentation and design specifications to support current and planned network equipment configurations;

Installs, tests, and maintains open systems solutions in an enterprise client-server environment;

Maintains accurate documentation and administrative information for all network related data including topologies, wiring, network settings, and software and hardware inventories;

Oversees work of technical support personnel involved with data backup, archival functions, and network monitoring functions;

Coaches network technicians in the performance of their duties raising their overall technical knowledge;

Stays abreast of new technologies and industry standards.

Minimum Qualifications

Possession of a bachelor’s degree and two (2) years of experience in network infrastructure engineering, analysis, support, or administration in a multi-user environment. Substitution(s): Additional experience as listed above may substitute for the required education on a year-for-year basis.

Possession of a valid driver’s license.

OR

Possession of a valid certification as a Cisco Certified Network Associate (CCNA) or higher/comparable certification and four (4) years of the experience listed above.

Possession of a valid driver’s license.

Test/Job Contact Information

Recruitment #: 25-0522-V2

Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Kimberly Hetterscheidt

Department of Technology

Division of Information Services

1111 E. Broad St.

Columbus, Ohio 43205

P: (614) 645- 0367

E:

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

Medical

Dental

Vision

Short-term Disability

Life Insurance

Wellness Program

Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at for further information.

01

Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application.

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02

Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements?

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No

03

Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your driver's license, bachelor's/master's degree or transcript of completed coursework.

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Required Question

Employer

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

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