Front Desk Manager - Hotel

A leading full-service hotel in Kamloops is seeking a dynamic Front Office Manager to oversee the daily operations of their guest services team. They are searching for a leader who is not only passionate about hospitality but also inspired by the opportunity to shape exceptional guest journeys. This role goes beyond overseeing the front desk; it’s about leading a team that sets the tone for every stay, creating first and lasting impressions that keep guests returning. As the face of the hotel’s operations, the Front Office Manager will bring energy, leadership, and vision to the guest services team. From welcoming travellers to resolving challenges with grace, this position requires a leader who thrives on connecting with people, anticipating needs, and turning ordinary stays into extraordinary experiences. The salary range is $55,000 to $60,000 base plus potential bonus.

Description

Lead, train, and inspire the front office team to deliver exceptional guest service.

Oversee daily front desk operations, including check-in, check-out, reservations, and guest inquiries.

Ensure compliance with brand standards, service protocols, and financial controls.

Monitor guest feedback and implement initiatives to continually enhance satisfaction scores.

Collaborate with housekeeping, maintenance, and food & beverage teams to ensure seamless operations.

Manage scheduling, payroll, and departmental budgets effectively.

Handle escalated guest issues with professionalism and empathy.

Contribute to the development and implementation of hotel policies and procedures.

Requirements

A proven hospitality leader with front office or guest services management experience.

Someone who thrives in a fast-paced environment while remaining calm and approachable.

A communicator and motivator who leads by example.

Tech-savvy and experienced with hotel systems, with an eye for efficiency and innovation.

Above all, a service-driven professional who understands that hospitality is about people first.

Familiarity with Marriott service standards and brand expectations is a strong asset.

Corporate Culture

The chance to join a respected hospitality brand with opportunities for career advancement.

A competitive compensation and benefits package designed to support both professional and personal well-being.

A supportive, collaborative workplace culture where passion for hospitality is celebrated.

The opportunity to live and work in Kamloops—surrounded by natural beauty, outdoor adventure, and a community that blends small-city charm with big opportunities.

Contact Carmen MacKeage at x5 or submit your resume in confidence below.