Operations Manager

Job Description

Benefits/Perks

Flexible Schedule

Competitive Pay

Career Advancement

Job Summary

We are seeking an Operations Manager to join our small team to support growth and productivity. You will oversee all warehouse operations and ensure receiving, distribution, and storage all run smoothly and efficiently, through effective process, people management, cost control, and stakeholder management.

Responsibilities include ensuring that inventory is organized, orders are processed accurately, shipments are timely, and invoices are error-free. The ideal candidate is highly organized and has experience in warehouse operations and logistics.

Responsibilities

1. Process Management

Develop and implement operational strategies and SOP’s.

Deliver strategic operational benefits by identifying areas for improvement or process issues and implement workable solutions either independently or in collaboration with other stakeholders.

Drive for improvements, best practice and operational excellence.

Effective analysis of data and review of volume forecasts to determine resource requirements to deliver against targets, drive improvements in performance and assure successful delivery.

Ensure the operations team are fully trained on all customers’ requirements, processes and procedures.

Provide guidance and support to all staff on operational process activities.

Identify areas of issues and improvements for the business and implement changes.

2. Team Leadership and Management

Lead, manage and motivate team in accordance with the organisation’s policies and legal/regulatory obligations. Oversee daily, weekly and forward labour planning within the operations to achieve efficiency targets with a key focus on Vitumob.

Manage the performance of staff including agreeing objectives and targets on a short-, medium- and long-term basis, reviewing, recognising and rewarding performance against those objectives whilst addressing any issues of unsatisfactory performance.

Manage staff attendance, conduct and performance in line with companies’ policies and procedures – quickly identifying and taking appropriate action to rectify any people issues.

Motivate staff through regular meetings and performance feedback.

3. Cost Management

Lead in the development of financial forecasting for your area of responsibility, demonstrating a clear understanding of the costs by product/process area.

Monitor, report and regularly review spend against forecast with a view to exceeding financial targets i.e. delivering cost saving initiatives. Take ownership of and accountability of your P&L responsibilities

Assist in budget preparation and responsibility of delivering the company's annual budget, provide monthly/quarterly reports to review with Head of Operations.

4. Customer Focus

Build relationships with internal and external service providers and clients to ensure the effective sharing of information, and development of appropriate, practical solutions to operational issues and challenges.

Use required reporting mechanisms to communicate customer performance to the relevant departments. Maintain, improve our quality-of-service levels against agreed targets.

5. Change Management

Lead and drive change within operations working with the team and other departments to make change happen effectively when required.

Developing an environment of trust through regular clear communication of change with the team that promotes a positive response to change.

Control and measure change in key areas and provide feedback and solutions

Qualifications

Previous experience in warehouse or logistics is preferred

Excellent leadership skills

Familiarity with state and federal safety regulations

Strong interpersonal skills

Be resourceful, able to manage ambiguity and prepared to get involved if needed

Flexible, willing and to respond to the needs of 24-hour operation in terms of working hours and provide support away from the normal location of work on occasion as required by the business.

Excellent communication skills, verbal and written to influence internal and external stakeholders

Able to make clear and clinical decisions based on data and factual evidence in a fast-moving high-pressure environment

IT Literate in the use of MS Office including intermediate MS PowerPoint, and Excel skills for data analysis

Full-time