Network Maintenance Coordinator

Job Description

Description:

Your role in helping us shape the future:

Our Change Management team is at the forefront of leading process compliance and improvement to protect the Operational Production Environment. In this role, you will be responsible for overseeing the governance of the Change Management process from planning to implementation. This role is responsible for driving continuous process improvement based on business and regulatory needs.

Team members in this role must possess the ability to work in a fast-paced, high-demand environment. Our team members value being challenged, are encouraged to express and implement their ideas, and have the flexibility to enjoy work-life balance.?

Are you up to the challenge?

Ensure compliance with FiberLight standards, practices and processes

Incorporate and leverage industry best practices while maintaining alignment with FiberLight goals and capabilities

Conduct and participate in meetings to plan and schedule changes

Evaluate change requests (Internal and External) and make recommendations (approve/deny/modify) based upon conformity to policy, assessed risk, readiness, and completion of change ticket

Monitor and evaluate the change management service including planning, scheduling, evaluating, approving and implementing activities

Ensure complete and accurate documentation of change related artifacts

Ensure scheduled service windows, outages, and service level agreements are adhered to

Perform collision analysis of new and upcoming changes

Collaborate with Operations and Engineering management and staff to minimize cross impacts and service outages

Collaborate with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, customer, and third-party requirements

Maintains a calendar of approved and agreed upon product release and infrastructure maintenance schedules

Notify internal and external customers of upcoming and completed maintenance activity

Works with Network Operation to review change activity during real time network events

Assist in documenting and identify automation opportunities to drive performance improvement and data integrity

Ability to apply analytical, creative thinking and negotiation skills

Continuous personal development on analytical tools, statistical analysis, and technical acumen

Requirements:

Your Foundation for Success

Ability to gather and implement reporting or tool requirements

Must be available to work on-call.

Support network engineering and technical sales teams in introducing new products.

Bachelor's degree in business or high school diploma with at least 2 to 5 years of relevant work experience

Provide 24/7 on-call support for emergency change issues

Ability to work independently with little oversight

Intermediate creative and problem-solving skills and detail-oriented

Intermediate written and verbal communication skills including technical writing

Intermediate critical thinking, decision-making and negotiation skills

Intermediate problem resolution and escalation practices?

Full-time