Telecommunicator

Job Description

Position Purpose

A staff of Mississippi State Certified Telecommunicators is required to operate the E-911 Communications Center in order to facilitate the call taking and dispatching of first responder emergency personnel.

Position Summary

A Telecommunicator is responsible for accurate and timely response to all requests for assistance or for E-911 related information from emergency first responders and the general public. Requests may arrive thought a variety of telephone lines, radio frequencies or in person. This position:

• Is permanent and full-time

• Reports to the Lead Telecommunicator and Shift Supervisor Manager

• Performs 100% of its duties in the office

• Operates in a high-stress environment

Major Duties

Perform Emergency Telecommunicator operations by:

• Operating E-911 computer systems

• Operating E-911 phone and radio systems

• Answering emergency and non-emergency telephone and radio transmissions

Required Certifications

• National Crime Information Center (NCIC)/Mississippi Justice Information Center (MJIC) Certification

• Mississippi State Dispatcher Certification

Required Knowledge

• High School Diploma or GED

• Proper grammar and use of English in speaking and writing

• All systems required to perform items listed under Major Duties

• General computer operations

• Basic knowledge of city and county first responder and other departments, including their emergency response policies and procedures

Required Skills and Abilities

• Maintain confidentiality

• Make decisions within time restraints

• Work as a team while under extreme pressure and time restraints

• Type at 40 words per minute or greater

• Operate within departmental procedures

• Basic filing

• Perform all work in a professional and composed manner

• Sit or stand in one location for long periods without interruption

• Work shift work

• Travel as required for training events

Details

The following describes the depth of the major duties required to be performed by this position.

• Perform Emergency Telecommunicator operations

This essential function is the foundation of E-911 and is the position which most emergency responders and the general public are familiar with.

o Operate the Computer Aided Dispatch and Graphical Information Systems software, including:

Zetron MAX Call Taking Management Information System

CentralSquare One Solution CAD

Professional and Technical Software (PTS) Solutions suite

o Transmit and receive radio and telephone transmissions

o Effectively process all telephone or radio transmissions as trained and in compliance with standard operating procedures

o Maintain Mississippi State Dispatcher Certification

o Maintain a good working relationship with the public and all government and private industries

o Operate office equipment such as a printer, facsimile and shredder

Other

• Perform other duties as directed by the Shift Supervisor, Communications Center Manager or E-911 Director or inherently required by this position

Job Posted by ApplicantPro

Full-time