Service Sales Engineer

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

SUMMARY OF JOB

We are looking for a suitable candidate to fill the vacancy of Senior Services Sales Engineer for our Customer Services Office.

Summary:

To provide after Sales Service which included the commissioning, preventive maintenance, corrective maintenance, on-site modification / Upgrading, Retrofit, Life Extension service, maintenance contract, digital service, spare parts sales, and solution to support customer need.

SUMMARY OF JOB

The purpose of this position is to provide after Sales Service which included the commissioning, preventive maintenance, corrective maintenance, on-site modification / Upgrading, Retrofit, Life Extension service, maintenance contract, digital service, spare parts sales, and solution to support customer need. Work closely with direct customer as well as working with regional new sales managers, service partners and order fulfilment to secure after sales business as well as track sales performance. Developing and maintaining relationships with new and existing customers to identify the scope of work.

Develops new sales opportunities, utilizes excellent products/solutions/services and customer knowledge. Interacts with account manager, Inside Sales Engineer and Field service Operational Marketing. Increase the mix of Service Plans sales as a top priority.

Customer type: Strategic Account, Target Account, Proximity account (Direct/Indirect)

Ensure customer satisfaction with GUTOR products and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Acquisition of service customers

Responsibility for on time customer information regarding preventive maintenance and parts replacement

Prepare technical and financial offers for all services in the region including customer service relate. Support and provided Leads to GUTOR new sales for system replacement / retrofit technical support.

Develops account profiles and executes the sales plan.

Applies market and account skills necessary for dealing with specific target audiences.

Identifies and contacts potential customers or prospects, either existing or new.

Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)

Contract negotiation and project handover to order fulfillment.

Ensure Partners have tools required to drive revenues

Collect Partner results for report generation

Process renewals both direct and through Partners

Communicate with Customers

Ensure correct information in CRM and database

Work with Legal on special contract terms and TnC

Educates customers on all GUTOR products and services with special attention on Recurring and digital Offers

Provides mentoring, coaching and guidance to other sales employees

Coordinates and/or attends trade shows and marketing/sales seminars as needed

SECONDARY DUTIES

Main Interactions

Field Service Sales Team, Customers, FSVP, FS Operational Marketing, Inside services sales, BU/Country account managers, Business developers, Services Bureau

Key Success Factors

Good working relationship and regular coordination with all Account Managers for opportunities identification and support

Regular collaboration with FS Operational Marketing team for thorough understanding of country Installed Base

JOB REQUIREMENTS

EDUCATION—MINIMUM REQUIRED LEVEL:

Candidate must possess at least a Degree in Electrical/Electronic Engineering or equivalent

EXPERIENCE—MINIMUM REQUIRED:

At least 4 to10 years technical sales experience in the relevant field is required

The ideal candidate will have proven success in prior sales roles

Strong interpersonal communication and relationship building skills

Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.

Excellent verbal and written communication skills including C-level customers

Thorough knowledge of GUTOR services offers throughout the Asset Management Life Cycle of the product.

Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills.

Willing to travel within Asia Pacific country and international for business purposes.

KNOWLEDGE AND SKILLS —REQUIRED:

MS TEAMS, MS Excel, MS Access, SAP, Oracle, CRM,

Electrical / Electronic technical skill

PERSONAL ATTRIBUTES:

Team player

Positive attitude

Integrity and Passion

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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