Head of Product, Nonprofit SaaS

Job Description

About POINT

POINT equips 5,000+ nonprofits with easy-to-use, powerful tools to manage their volunteer programs and expand their impact. We help organizations coordinate millions of volunteer hours and manage hundreds of thousands of volunteers—without the stress.

POINT is building the infrastructure for volunteerism. Think of POINT as if Eventbrite and Salesforce combined, just for nonprofit volunteer management. That’s us. Our mission is to empower nonprofit leaders with intuitive, effective tech that transforms burnout into sustainable growth.

We’re proud to bring together top-tier talent from companies like Peloton, Google, and Abercrombie—alongside nonprofit veterans who keep us focused on building the solutions nonprofits truly need. Nonprofits love us—we’re ranked among the top 50 nonprofit tools in the country, and our support team is rated #1 in customer satisfaction.

Location: Remote, US only

Commitment: Fractional (long-term, mornings preferred)

Compensation: Flexible, commensurate with experience

Reports to: CEO

About the Role

We’re looking for a Head of Product to lead our product strategy and execution as we scale. You’ll shape the roadmap, guide cross-functional teams, and ensure we’re solving the right problems for our nonprofit customers, our volunteers, and the communities they serve.

This is a hands-on role: you’ll roll up your sleeves to write clear specs, define phased milestones, review design work, and align stakeholders across teams. You’ll also own long-term product vision and be a thought partner to the CEO.

We’re open to fractional or flexible candidates who want to grow with the team. Ideal for someone who’s excited about POINT’s mission and eager to build for impact.

Responsibilities

Own product strategy, roadmap, and prioritization

Translate strategy into clear, actionable requirements and phased execution plans

Lead the product development lifecycle, from scoping and design reviews to ticket prioritization and bug triage

Work closely with design, engineering, and customer success to ensure we're shipping high-quality, user-centered solutions

Use qualitative and quantitative insights to guide product decisions

Foster a strong product culture grounded in empathy, clarity, and iteration

Represent the voice of the user (nonprofit admins, volunteers, and partners)

Collaborate with the CEO on vision, fundraising narratives, and strategic direction

You Might Be a Fit If You…

Are a strong product thinker who can connect vision to execution

Have experience owning full product cycles at an early-stage or scaling startup

Are excellent at writing requirements, phasing work, and giving thoughtful design feedback

Are passionate about creating great user experiences, and can translate that into UX recommendations and decisions.

Have strong communication skills

Are available for U.S. morning hours (flexible timezone overlap is fine)

Want to work long-term with a mission-driven team

Are energized by POINT’s mission to make doing good easy and accessible

Bonus Points

Familiarity with admin tooling, SaaS, or marketplace products

Familiarity with practical applications of AI in B2B tools

Design or technical background

Experience working with nonprofits or civic tech

Full-time

Hybrid remote