Retail Operation Executive

MAIN PURPOSE

Responsible for coordination of the in-store operations and supporting sales activities, ensuring the effectiveness of our process and flows to create a seamless client experience in the boutique.

KEY RESPONSIBILITIES

Supply Chain /Logistics

Responsible for inventory control and follow up on shipments, transfers and consignments

Create purchase orders.

Coordinate shipments. Collaborate with the Central Sales Operations Coordinator in Geneva and HQ.

Escalate delays.

Warehouse coordination. Ensure smooth product allocation flow.

Stock Management

Monitor stock, sales, back orders and deposit lists.

Replenish and order model stock, accessories & POS materials.

Collect special order requests from the boutiques and collaborate with the HQ Operations and execute.

Accurate fulfillment of the “defect watch report” and tracking of the defective watches.

Allocation Distribution

Allocate products according to back orders, clients and sales targets.

Coordinate high-end, limited timepiece movements. Execute the limitation timepieces allocation precisely.

Sales Operations & Administration

Review rosters, leave & overtime records.

Ensure compliance and audit in collaboration with office.

Verify and follow up of customer payments and VAT-off sales.

Handle store vendor management and payment.

Manage store petty cash and T&E spending with Boutique Manager.

Manage after sale service from reception, tracking to delivery, handle customer enquiries.

Ordering store supply and stationery.

Sales Support

Support client-facing team with completing back-office tasks during and after selling ceremonies, tasks where client-facing team must leave the client alone if they conduct.

Conduct selling ceremonies when all the client-facing team members are occupied with clients, until someone becomes free.

Take shifts on weekends and public holidays and cover other retail operations team member in case of sickness, holidays.

Planning & Analysis

Monitor weekly & monthly forecast

Maintain and ensure daily clientele book quality

Support monthly store meeting and report

Consolidate monthly commission report

Consolidate staff KPIs and incentive results

Marketing Activation

Maintain event client list by collaborating with office team

Ensure product availability for events, campaigns, launch plans, client trips, displays and boutique action plans.

Oversee product consignments and carnet management.

Ensure client information registration accuracy after event

Ensure timely and accurate report on leads / sales after events

Order and track customer gift

JOB REQUIREMENTS

Diploma or Degree in Business Administration, Retail Management, or a related field.

1-2 years of experience in a similar role, preferably in luxury retail or boutique operations.

With prior sales experience is a plus.

Language proficiency: English & another language.

Familiarity with inventory management systems and customer relationship management (CRM) software.

Excellent organizational and multitasking abilities.

Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.

Strong attention to detail and problem-solving skills.

Exceptional communication and interpersonal skills.