VP, Enterprise Implementations & Customer Success - REMOTE

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

VP, Enterprise Implementations & Customer Success - REMOTE

Job Description

The Vice President Enterprise Integration and Customer Success is responsible for leading the development and delivery of cutting-edge, technology-driven product offerings that address the evolving needs of Prime’s current and potential clients and the industry. This position will shape Prime’s lead product offering and services provided to clients; driving successful implementation strategy and outcomes to enhance value for clients and accelerate business growth.

Responsibilities

Drive the vision, design, and long-term strategic leadership of Prime’s implementation strategy; own Prime’s solution product offerings and shape the portfolio roadmap

Act as a strategic advisor to clients, aligning technical capabilities with their growth strategies and regulatory environments; lead solution consulting, pre-sales, and thought leadership initiatives to support business development and deepen client relationships

Build and develop a high-performing and distributed team of operational and technical experts and product strategists to align Voice of the Customer (VoC) insights internally to technical product solutions and externally to Prime’s value proposition

Promote a design-led, agile approach to implementations with a strong focus on user experience and outcome-driven metrics; champion the application of generative Artificial Intelligence (AI), AI governance frameworks and emerging technologies to create competitive, compliant and scalable offerings to clients and members

Provide dynamic leadership and proactive direction to the operations organization, including technology, and internal stakeholders including clear expectations, accountability, and authority, ensuring a high level of performance, productivity, and engagement

Manage through a matrixed leadership team the development of strategies and tactics that establish and drive ongoing customer advocacy, process improvement and increase in implementation and customer success metrics (e.g., client retention, member, client satisfaction)

Establish a credible and influential position with Prime’s Executive Leadership Team (ELT); collaborate with ELT to reach a shared vision regarding technology implementation and customer success, and align the development of the function and respective resources with product development and business growth objectives

Develop strong working relationships across enterprise leadership and foster an environment of collaboration and leverage internal and external partnerships to effectively represent the work to senior client executives and the Board of Directors (BOD)

Other duties as assigned

Minimum Qualifications

Bachelor’s degree in Computer Science, IT, Business Management or relevant field

15 years of work experience in Operations, Sales or Information Technology

5 years of experience in a client or customer facing role

5 years of experience in program and project management to include experience in the implementation of complex change initiatives and process improvement projects that generated measurable improvements in productivity and profitability

8 years of leadership/people management experience in a technology function or similar area for a Pharmacy Benefit Manager (PBM), health plan, or managed care organization

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

Exceptional communication and stakeholder engagement and management skills, especially in client-facing executive settings

Proven success in leading engineering and product teams to deliver scalable, enterprise-grade platforms and solutions

Strong understanding of PBM, healthcare and pharmaceutical ecosystem, including digital health trends and regulatory landscapes

Proven ability to understand business strategies and formulate concise solutions to complex problems

Ability to negotiate and manage strategic vendors to achieve high quality resources/delivery at the most effective price possible

Ability to establish trust, respect and credibility and form close working relationships with all levels, internally and externally

Strong entrepreneurial background and proven ability to scale innovation and transformation across large organizations

Ability to translate client challenges into actionable product strategies that balance innovation, compliance, and operational excellence

Preferred Qualifications

Master's degree in computer science, business administration (MBA), or other advanced degree

Experience working within a matrix environment

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $189,000.00 - $321,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

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