Body Shop Customer Service Representative

Job Description

Ready to start a new career in the automotive industry? We're ready to invest in you! This is a great opportunity with hands-on training and dedication from our leadership team.

Family-owned and operated since 1968, Tansky Sawmill Toyota has gained a prominent reputation for unmatched community involvement and the honest approach we take with our customers. We strive to offer our customers a valuable experience during each visit with us!

If you have experience in retail sales, call center or any customer service role -- we want to talk to you!

Responsibilities include but aren’t limited to:

Triage appointments and incoming customers

Answer phones and direct inquiries to the proper department and follow up in a timely manner

Calculate the customer’s bill using the dealership’s computer system

Make changes accurately and issue receipts to customers

Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution

File Service Repair Orders

Requirements:

Excellent communication skills

Basic accounting skills

Detail-oriented

Experience with Microsoft Office suite

Automotive experience a plus

Ability to communicate customers' interests, needs, and requests to management and sales personnel

Professional personal appearance

We Offer:

Medical + Dental insurance

401k match program

Paid training

Paid time off

Full-time