Healthcare Policy and Processes Technical Writer

Role Overview

The Technical Writer is responsible for the design, development and ongoing maintenance of procedural documents and standard document templates for Utilization Management (UM) Enterprise Operations. This role is responsible for a highly functional web-based repository in which associates can easily locate procedural documents and reference information. The Technical Writer is responsible for collaborating with the appropriate departments to ensure all documents are accurate and in compliance.

Work Arrangement

This is a 100% remote position

Responsibilities

Works with internal teams to obtain an in-depth understanding of the function and/or system and the documentation requirements

Works collaboratively with SMEs and UM leadership on confirming accurate process documentation, development of resources for the enterprise and contractual nuances based on the needs of specific lines of business

Explains UM & UM related technical processes in simple, clear, and concise language

Ensures accuracy, clarity, appropriateness, and consistency of documentation

Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities

Assesses for need to develop additional workflows or enhance existing workflow presentation for more efficient use

Supports the translation of Translates the business processes into a format that can be used needs into on an engaging and functional resource library/intranet site

Proactively works with the necessary departments (i.e. instructional design, utilization management leadership) to revise processes and update resource library as needed through proactive content management

Actively participates in the development of training materials relative to UM processes and procedures

Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience

Assesses the need for new or revised content in support of change management resulting from new projects or process/technology change

Participates in business meetings to support changes to business rules

Education and Experience

At least three to five (3 – 5) years of Technical Writing, Policy and Procedure, process Development experience

Previous experience in managed care (Medicaid, Medicare preferred)

Preferred experience in healthcare policy, processes and contracts, rules and regulations

Proficient working knowledge of SharePoint, MS word, MS Excel and Outlook

Experience in RoboHelp or other Help authoring software and familiar with HTML and CSS languages

Experience applying Information Mapping concepts and techniques

Excellent command of English language, both written and verbal, including grammar, punctuation, and spelling; excellent organizational, analytical, and interpersonal skills required

Aptitude to analyze existing workflows, processes, supporting systems and procedures and identify improvements

Design, modify, develop, and support development of high quality templates, reports and other written materials with superior attention to detail

Bachelor’s Degree( preferred) in Communications, Healthcare Related, Public Policy (healthcare preferred)

Our Comprehensive Benefits Package

Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k) tuition reimbursement, and more.

Your career starts now. We’re looking for the next generation of healthcare leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

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