IT Support Center Analyst

OVERVIEW

SUMMARY OF JOB

SUMMARY OF JOB:

Responsible for providing outstanding level of customer support, service, and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using various communication methods. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers in a consummately professional manner. Performs related duties and takes full responsibility under the direction of the IT Support Center Coordinator.

CONNECTING TO MISSION:

All individuals, within the scope of their position, are responsible to perform their job in light of the Mission & Values of the Health System. Regardless of position, every job contributes to the challenge of providing health care. There is an ongoing responsibility for ensuing that the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship and Collaboration are present in our interactions with one another in the service we provide.

RECRUITMENT REQUIREMENTS

Associate’s Degree in Information Systems preferred; professional certification in IT in lieu of degree and 1 year Comp TIA and/or A+ certifications, or complete certification within 1 year of hire

Minimum 1 year experience providing technical or service support in a healthcare environment or minimum 2 years’ experience support in an IT environment outside of healthcare.

ITIL v3 Certification preferred.

Working knowledge of delivery systems (Healthcare, Lifecare, Homecare, Physician practice).

Ability to manage multiple priorities at the same time.

Ability to provide clear, accurate, and timely documentation and follow through.

Demonstrated ability to develop and maintain effective working relationships with all levels of the IT user community.

EQUAL OPPORTUNITY

Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.