Manager, Customer Onboarding & Implementation

What Implementation Management contributes to Cardinal Health

Sales Support is responsible for providing sales support through direct involvement in the sales process, either by helping persuade customer buying decisions or involvement in the effective implementation of solutions to support the attainment of the organization's sales objectives.

Implementation Management is responsible for planning, organizing and leading solution implementations. Manages project plans, resources, and commitments to the customer. May be involved in budgeting and financial requirements. Monitors and tracks the progress of implementations. Partners with sales and the customer early in the process to develop implementation project plans. Works with management and peers to develop consistent methodologies based on best practices for efficiently implementing solutions.

Responsibilities

? Leadership & Team Management

Lead, coach, and develop a high-performing team of implementation and customer setup specialists

Foster a culture of accountability, continuous improvement, and customer-centricity

Manage workload distribution, performance metrics, and career development plans

Customer Setup & Maintenance

Ensure accurate and timely setup of customer accounts, pricing, contracts, and service parameters in relevant systems

Monitor and maintain data integrity across platforms, ensuring compliance with regulatory and operational standards

Lead initiatives to streamline and automate setup and maintenance processes

Cross-Functional Collaboration

Serve as a key liaison between the onboarding team and other departments to ensure alignment and transparency

Participate in strategic planning and process improvement initiatives to enhance customer experience and operational efficiency

Coordinate and influence CHIP offshore onboarding team for managing customer maintenance workload and issue resolution

Reporting & Analytics

Track and report on key performance indicators (KPIs) related to onboarding timelines, data accuracy, and customer satisfaction

Use data insights to drive decision-making and continuous improvement

Qualifications

Bachelor's degree in Business, Healthcare Administration, or related field, preferred; advanced degree desired

5+ years of experience in customer onboarding, data management, or operations within pharmaceutical or healthcare distribution, preferred

2+ years of experience in people management with a proven ability to lead and develop teams, preferred

Strong understanding of pharmaceutical distribution systems, customer data management, and regulatory requirements

Excellent communication, problem-solving, and project management skills

Proficiency in CRM and ERP systems (e.g., Salesforce, SAP), preferred

What is expected of you and others at this level

Manages department operations and supervises professional employees, front line supervisors and/or business support staff

Participates in the development of policies and procedures to achieve specific goals

Ensures employees operate within guidelines

Decisions have a short term impact on work processes, outcomes and customers

Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

Interactions normally involve resolution of issues related to operations and/or projects

Gains consensus from various parties involved

Anticipated salary range: $103,500 - $147,900

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 10/11/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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