FPS Operations Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The US FPS Operations Analyst supporting the Service Delivery Zone is responsible for analyzing a queue of work related to revenue cycle success and insurance configuration. This includes support of a variety of processes including working claims escalated from our business partners and/or other health insurance claim-based work excluding from our standard workflows as well as posting and financial processing support. Following established processes and identified best practices, you will research and resolve tasks or claims to support the creation of a thriving ecosystem that delivers accessible, high-quality and sustainable healthcare for all.

Your responsibilities will include analysis and appropriate resolution of a queue of work within a contractually specified timeframe in the most efficient manner possible, identifying trends through observation and investigation, and escalating opportunities for improvement to the appropriate business unit.

Essential Functions (Duties and Responsibilities):

Ensures accurate entry of information into athenaNet and trading partner applications.

Builds and maintains expert subject matter knowledge of assigned processes in order to be a resource for clients and internal stakeholders

Works with key stakeholders (internal and/or external) across geographies to perform tasks and/or claim work

Removes obstacles and works independently to ensure accurate completion of assigned work within specified turnaround times and adhering to established goals

Identifies and surfaces workflow inconsistencies to drive better outcomes

Participates in training opportunities by leveraging appropriate growth

Education & Experience Required:

Bachelor’s degree or 2-4 years of professional experience preferred

Effective communication and business writing skills

Microsoft Office Suite, basic computer skills including proficient typing and navigation

Behaviors & Abilities Required:

Effective oral and written communication and interpersonal relationship skills

Self driven planning and organizational abilities

Time management skills and ability to prioritize work based on criticality

Critical thinking and problem-solving skills

Works independently as well as part of an extended, cross-functional team

Experience working with cross-functional groups and teams to achieve common goals

Flexibility and adaptability in approach to challenges to achieve desired outcomes

Displays initiative, tenacity and flexibility in a fast-paced team environment

Attention to detail

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers