Maintenance Dispatch Supervisor

Job Description

Lead a Team That Keeps Homes Running Smoothly.

Are you a hands-on leader who thrives in a fast-paced environment? We’re looking for a Maintenance Dispatch Supervisor to oversee a team that manages residential maintenance work orders from start to finish. This is your chance to combine operational know-how with a commitment to top-notch customer service, all while supporting safe, well-maintained homes for residents.

In This Role, You Will:

Supervise, train, and support a team of dispatch professionals

Ensure work orders are completed on time, on budget, and to quality standards

Monitor team performance and prepare regular reports for leadership

Collaborate with field maintenance and supply chain teams to drive operational success

Manage escalated issues and high-priority repairs with urgency

Optimize workload assignments, aiming to allocate 70% of tasks to internal field staff

Lead by example and help shape a responsive, high-performing maintenance operation

What You Bring:

3+ years in single-family or multifamily maintenance

At least 1 year in a supervisory role with training/coaching experience

2+ years in a call center or customer service setting

Proficiency in Microsoft Office; experience with property management or CRM systems is a plus

Excellent communication skills and a collaborative mindset

Strong organizational and time management abilities

Relevant certifications (EPA, Lead, Asbestos) and/or a Bachelor’s degree a plus

About the Company:

Our client is a full-service SFR platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. They offer a flexible, empowering culture committed to environmentally sustainable practices and empowering their residents to improve their financial health. With a collaborative, transparent, and curious team, they value self-motivated individuals with a "can-do" mindset.

Equal Opportunities and Other Employment Statements:

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.

Ready to Take the Lead?

Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here:

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Full-time