Escrow Banking/ Wire Specialist

Job Description

Join the Northwest Title Family of Companies!

Location: Grandview Heights – Columbus, Ohio

Northwest Title is looking for a professional, people-focused Wire Specialist (aka Escrow Banking Specialist) to join our team! If you enjoy supporting others, have a keen eye for the smallest details, and prefer to keep busy, this might be the perfect role for you.

About the Role:

Our Escrow Accounting Specialist will be an integral part of our team's success, learning how to work as a part of our Escrow Accounting Team and growing their knowledge to be able to go beyond completing tasks to actively helping problem solve when things don't go according to process. To succeed in this role, you need to be the type of person who picks up the phone and makes a call when there's a problem, and have the ability to use set processes to find the best solutions when issues do arise.

This role supports the financial side of real estate transactions by helping manage escrow accounts, process payments, and ensure accurate recordkeeping. It involves handling tasks like wire transfers, check deposits, and tax form corrections, while also assisting with specialized banking tools and software. The position plays a key part in making sure all funds are processed correctly and that clients have a smooth, professional experience.

Primary Responsibilities

Support Escrow Transactions: Be a go-to team member for answering questions and helping with issues related to escrow accounts (accounts used to hold funds during real estate transactions). Help make sure all transactions are correct and follow company procedures.

Working Knowledge of Banking Tools: Provide backup support for accessing bank accounts and using specialized accounting software used to track escrow funds.

Process Payments: Handle incoming and outgoing wire transfers, Real-Time Payments (RTPs), and check-related tasks. This includes using fraud-prevention tools, processing final payments after closing, and following up on checks that haven't been cashed.

Daily Financial Tasks: Balance escrow accounts, issue payments, and handle special cases like refunds or losses.

Assist with Unclaimed Funds: Help track down and follow up on funds that haven't been claimed to make sure they're returned or reported properly.

1099 Tax Form Support: Help review and correct missing or incorrect information for 1099 tax reporting forms.

What Success Looks Like In This Role

Follow Company Standards: Complete each task with accuracy, attention to detail, and in line with our company's customer service values.

Deliver Great Service: Ensure everyone involved in the transaction has a smooth, professional, and positive experience.

Stay Organized and Accurate: Process all escrow-related payments and records correctly and on time, helping the team stay in compliance and maintain financial accuracy.

Preferred Experience

Prior banking experience preferred.

Basic understanding of real estate escrow accounting, or similar accounting skills related to debits, credits, and balancing ledgers.

Experience as an escalation point for complex production issues.

Required Knowledge, Skills, & Abilities

Ability to maintain excellent written and verbal communication skills while under stress, multiple demands, and tight deadlines.

Proven record of providing exceptional customer service.

Strong organizational skills, ability to multi-task, and ability to follow-through on outstanding tasks.

Ability to demonstrate initiative and reflect a sense of urgency by meeting or exceeding deadlines.

Proficiency in all applicable software/hardware applications, including a strong knowledge of Microsoft Office.

Benefits

PTO begins accruing on your first day

10 paid holidays annually

Medical (including telehealth), dental, and vision insurance

401(k) with employer match

FSA and HSA options

Company-paid life insurance

Generous bereavement policy — including pet bereavement

At Northwest Title Family of Companies, we put our employees first! With over 55 years in the industry, the Northwest Title Family of Companies has built a reputation for innovation, professionalism, and integrity in both the legal and real estate spaces. Our law firm, Northwest Law, works hand-in-hand with our title agencies to offer clients a seamless, full-service experience. We're proud of our collaborative culture, our commitment to community, and our team of hardworking legal professionals who are passionate about making a difference in clients' lives.

Northwest Title Family of Companies is an Equal Opportunity Employer

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Full-time