Customer Service Representative

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.

Responsibilities:

• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.

• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.

• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.

• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.

• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.

• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.

• Translate verbal information into clear and concise written documentation according to company guidelines.

• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.

• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.

• Ensure compliance with company policies and procedures while delivering services within established timeframes.• Proven experience in customer service, preferably in the healthcare industry.

• Strong communication skills, both verbal and written, with proficiency in English; Spanish language skills are a plus.

• Ability to manage multiple tasks efficiently while maintaining attention to detail.

• Familiarity with Microsoft Office Suite and other relevant software applications.

• Knowledge of healthcare processes, including claims administration and benefit functions.

• Demonstrated ability to adhere to performance metrics and work flexible schedules, including occasional overtime.

• Experience with data entry and documentation in a detail-oriented setting.

• High level of empathy, dedication to patient advocacy, and a commitment to maintaining a detail-oriented approach.