Retail Sales Representative

About us:

Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

Benefits at Vyve:

• Great benefits package to include:

Medical, Dental, Vision

Company Paid Life Insurance & Disability

401K with employer match

Paid Time Off

Paid Holidays• Various ways to earn:

Uncapped commissions on sales

Performance Reviews with Merit Increase

Annual Bonus

Paid career advancement training• Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services

Monday to Friday schedule!Key Job Responsibilities:

Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner

Resolves simple & complex customer issues

Demonstrates a strong passion for selling Vyve products and services

Meets and exceeds monthly revenue sales targets

Generates and/or maintains departmental reports as required

Serves as a mentor to other team members, providing instruction, support and direction

Performs all duties of Retail Sales Agent as necessary by:

Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports

Accurately explaining bills and Company policies and procedures concerning prices, billing and service

Determines customer needs and educates customer in order to sell or upgrade services

Accurately documents all sales/order activity via online database system

Processes customer payments accurately and balances daily transactions according to established cash management procedures

Collects delinquent accounts

Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history

Issues, receives, and maintains records of customer-premise equipment

Troubleshoot service-related problems with customers; tests customer-premise equipment

May contact customers regarding company services to include outbound calls regarding bills, promotions, etc.

Exercise positive and cooperative behavior that promotes teamwork

Performs other duties as assigned

Ability to travel as needed Required Skills & Qualifications:

2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.

Ability to multitask and handle multiple computer applications to assist customers.

Strong organization and time management skills.

Excellent interpersonal skills.

Proficiency with PCs, Microsoft Office Suite and general intranet navigation. se of computers, keyboards and software applications.

Ability to type 35 wpm.

High School Diploma or GED.

Bi-lingual (preferred).

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.