Front Office Assistant - Crescent City - Closes

Job Description

SUMMARY:

Greets clients at reception desk and manages a multiple line telephone system for the Ambulatory Section. Provides intake and scheduling services for clients by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Level 1:

Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/ Training per year.

Understand and comply with HIPAA and other regulations concerning client confidentiality.

Greet clients in a courteous and friendly manner. Customer service skills to include listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines

Identifies clients using at least two identifiers.

Answers telephone in a courteous and efficient manner, routes calls to appropriate person or department, takes accurate messages and delivers them to the appropriate person in a timely manner. Documents calls in the client’s chart.

Schedules and coordinates appointments. Confirms appointments by telephone and by mail to ensure client/clinic follow through.

Attempts to deescalate any client complaint and engages supervisor promptly as needed.

Manage client schedule system to ensure optimum utilization of provider time. Communicates changes and/or problems with schedules to Providers, FOA Supervisor, and Nurse Supervisor.

Obtains specified information from client such as age, insurance coverage, and symptoms, and records information onto prescribed forms. Copies insurance cards and forwards to billing office.

Gives client patient plan documents upon checkout.

Operates photocopiers, fax machines and various other office equipment.

Communicates with clinical staff to facilitate efficient client flow and meet client needs.

Communicates any emergency immediately to appropriate clinical staff. Initiates calling of codes as appropriate.

If appropriate to clinic site, assists in scanning of client information to Electronic Medical Record according to Medical Records policy and procedure.

If appropriate to site, responsible for collecting correct co-payments and balancing cash drawer daily.

If appropriate to clinic site, assists with distribution of client medications and maintains appropriate logs as outlined in SOP. Returns to pharmacy any uncollected medications in prescribed timelines.

Gives general information about client care and answers telephone.

Attends department meetings and other assigned meetings.

Maintains a professional, organized, and clean working environment by following organizational policies, guidelines, and safety standards.

Adheres to accreditation and compliance guidelines/standards.

Performs all duties in accordance with UIHS mission, vision, and guiding principles.

Level 2 – In addition to the above-mentioned duties:

Assists with training new staff.

Assists in development of departmental policy, procedures, and quality improvement activities within the clinic as directed.

Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups.

Sets up appointment schedule into computer system.

Maintains GSA logs and other routine logs as assigned. Directs logs to appropriate locations at months end.

Orders office supplies

Room requisition, coordination of meeting space allocation.

Participates in accreditation preparation.

Acquires customer service certifications/training related to role.

Assumes independent responsibility for a specific clinical activity or function; for example, coordinate client recall groups.

Partially cross trained to Medical Assistant, Client Records, or Member Services roles.

Participates in leadership/management training.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE: Educational degrees must be from a US Department of Education accredited school.

Level I:

Must have a High School diploma or equivalent.

Experience in medical setting preferred.

Level II – in addition to above:

Three (3) years direct experience in a front office medical setting -OR-

Associates Degree and two (2) years direct experience in a front office medical setting.

Full-time