Customer Service Experience Associate

Job Description

Salary: $20.00 - $24.00 per hour, DOE

About the Role

Do you love connecting with people, creating memorable experiences, and going the extra mile to make someones day? At Seamus, were looking for a Customer Experience Associate who brings energy, enthusiasm, and a passion for hospitality to every interaction. This role is all about delivering concierge-style servicewhether its answering a quick question online, helping someone pick the perfect product, or welcoming a guest into our shop.

Youll be the face of our brand across all touchpoints: online, in-store, and at special events. If youre someone who thrives in a fast-paced, team-oriented environment and enjoys making people feel valued, this role is for you.

What Youll Do

Deliver Exceptional Service: Be the go-to contact for our customers across phone, email, chat, SMS, and social. Every interaction should feel thoughtful, professional, andmost importantlypersonal.

Solve Problems with Care: Assist with returns, exchanges, and repairs while troubleshooting shipping and order issues. Youll use platforms like Gorgias, Shopify, and ShipStation to keep everything running smoothly.

Create a Welcoming Shop Experience: Keep our front shop fresh, inviting, and organized. From restocking displays to greeting walk-in guests, youll help create an environment that feels premium and personal.

Bring the Brand to Life at Events: Represent Seamus at pop-ups, tournaments, and in-house experiences. Youll help set the tone with your energy and enthusiasm, ensuring every guest walks away feeling like part of the Seamus family.

Who You Are

A people person who genuinely loves helping others.

Excited to problem-solve for our customers and tackle challenges before they become issues.

Energetic, engaging, and able to make customers feel at ease.

Comfortable juggling multiple conversations and tasks without losing your smile.

Tech-savvy and confident using tools like Shopify, Gorgias, and ShipStation (or eager to learn quickly).

Experienced in customer-facing roles like retail, hospitality, or e-commerce (13 years preferred).

Excited to jump into special events and thrive in a fast-paced, team environment.

What Youll Bring

A high school diploma or GED is required; an associates degree or higher is preferred.

Strong communication skills and a knack for problem-solving.

An eye for detail and pride in creating polished, premium experiences.

A collaborative spiritsomeone whos just as happy rolling up their sleeves to tidy the shop as they are representing the brand at a major event.

Why Youll Love It Here

At Seamus, were more than a brandwere a community. Youll be part of a team that values creativity, hospitality, and going above and beyond for our customers. If you love being around people, enjoy a lively work environment, and want to bring positivity and care to everything you do, wed love to meet you.

Schedule

Monday Friday, 8 am to 4:30 pm

May be asked to work overtime or non-standard hours if the need arises.

Work Location

9640 SW Sunshine Court Ste 700, Beaverton, OR 97005

Is this position able to be remote? No

Benefits

Medical, Dental, Retirement Plan (SIMPLE IRA), Long Term Disability, Accidental Death and Dismemberment, Employee Assistance Program (EAP), Employee Discounts on products. All benefits listed are just a sample of options provided to employees at this time.

Samus Golf (SHAY-mus glf)

Every golfer is unique. Not only do they have their own style of playing the game but also your own style on the course. When we set foot on the links back in 2011, between the collared shirts and pleated khakis, it was tough to show any personal style. With such tightly monitored dress codes, we decided to add some flavor to the golf bag. We started crafting unique head covers that helped players stand out with their own personal style.

We are Seamus Golf. A family-owned group of like-minded artisans drawn together to craft products that connect golfers to the game. As a Women and Minority owned independent company, our founders, Megan and Akbar Chisti, are determined to continue creating trendsetting golf accessories while staying true to the authentic spirit of the sport.

Seamus Golf Core Values

Grittiness

Passion for Service

Team Player

Yes, we can! (attitude)

Community Driven

Seamus Golf, Inc. is an at-will employment company. Both the employer and employee may terminate the employment relationship at any time, for any reason.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Seamus Golf will be based on merit, qualifications and abilities. Seamus Golf does not discriminate in employment opportunities or practices on the basis of race or physical characteristics historically associated with race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by applicable law.

Seamus Golf will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy governs all aspects of employment including: selection, job assignment, compensation, discipline, termination and access to benefits and training.