Operations Associate

Requisition Number

136389BR

ABOUT INFOSYS:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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Skills: Detail-oriented Data Center Technician with hands-on experience in hardware decommissioning, asset inventory management, and secure disposal processes. Adept at disassembling, tracking, and processing decommissioned IT assets (servers, storage, networking gear) while ensuring compliance with data security and inventory standards. Skilled in IT asset lifecycle management. Proven ability to collaborate with cross-functional teams, maintain meticulous records, and execute audits in fast-paced data center environments.

Decommissioning & Asset Disposal – Disassembly, secure wiping, inventory logging Data Center Hardware Expertise – Servers, HDDs/SSDs, memory, power supplies, networking gear Inventory & Compliance – Barcode scanning, audit support, secure chain-of-custody Stakeholder Coordination – Logistics, IT teams, security, and vendors Remote Troubleshooting Incident Escalation Cable Management & Labeling IT Asset Disposal Protocols Cross-functional Collaboration & Training Physical Security Compliance Component Replacement

RESPONSIBILITIES:

Responsible for the receipt, breakdown and inventory system logging of decommissioned data center assets whose next state of disposition is disposal or reuse

Validate upstream records meet decommission scope and technology goods receiving requirements

Ensure persistent storage components are timely separated from parent device, scanned and logged into the appropriate inventory system

Ensure technology goods received adhere to asset inventory standards and procedures

Validate technology goods slated for disposal received via the Logistics processes (ingested non-DC goods)

Manage proper turnover of processed assets to secure storage entity

Coordinate with relevant teams to identify and document asset management control risks i.e., physical security systems, secure storage access, CCTV coverage, record keeping, etc. is in place as per requirements.

Support periodic asset management audits and investigations via field and/or desktop analysis efforts

QUALIFICATIONS:

Extensive familiarity with computer components such as chassis, hard drives, memory cards, power supplies, printers, monitors, and ancillary devices and experience with assembly and disassembly

Ability to read, create, and update standard flowcharts using Microsoft PowerPoint and Visio.

Excellent reading and analytical skills to read operational process documents, feedback on their effectiveness and update them when necessary.

The ability to take and maintain meticulous notes and records of activities.

Ability to learn and adapt to proprietary data systems.

Excellent teamwork skills, capable of working effectively across a variety of IT and Business groups, across regions and roles and, and being able to interact effectively with all management levels

Ability to switch context quickly and work on multiple streams of work concurrently

Ability to identify appropriate stakeholders within and beyond immediate team and work to build and maintain tight network/relationships with them

Ability to identify where focus is needed and bring clarity to requirements

Proven ability to execute on multiple, concurrent projects with minimal supervision

Ability to work in fast-paced environment with tight deadlines

Strong problem-solving skills

CORE/TECHNICAL SKILLS:

Basic/Intermediate data center technical literacy

Microsoft Excel (lookups, pivot tables, formatting) Microsoft PowerPoint and Visio, and Microsoft Outlook

Proven ability to comply to and execute on IT Asset Procedures

Proficiency in ServiceNow or related ticketing systems

QUALIFICATIONS:

Educated to degree level

ITIL, PMP certified (desired)

EEO Statement:

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call . Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

External Job Title

Asset Control Technician - Data Centre

Role

Operations Associate

Interest Group

Infosys Limited

Company

ITL Hongkong

Role Designation

1733AOPRAS Operations Associate