Sales Assistant, Rinascente

Our Sales Assistant are the ambassadors of the Maison, in charge of welcoming every guest into the Chloé family. They are a trustworthy advisor to clients and reliable partners for the Maison. This role is full time and permanent, based within the Milan Rinascente team.

HOW WILL YOU MAKE AN IMPACT?

Ensures every client is welcome and well taken care of, taking pride in developing long-term relationships

Is aware of CRM targets and actively engages in all actions to reach them

Implements personalized reach-out campaigns and utilizes all tools available to complete CRM tasks within given timeframe

Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

Offers excellent customer service and improve individual business performance

Uses all omnichannel services available to grow omnichannel sales

Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them

Actively completes trainings and participates in all commercial activities set by the Manager

Is aware of local trading environment and competitors ‘activities

Ensures impeccable store environment and grooming at any time of the day

Proactively informs the Manager of any structural repair needed in store to ensure a luxurious environment at all time

Implements all guidelines related to the store and participates in inventories

Supports after sales clients and follows up to ensure impeccable after sales service

Complies with established Richemont policies and standards

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Extensive previous experience in WRTW

Onboarding and training of new yoiners

Fluent in Italian and English. Arabic is considered a must

Excellent interpersonal, communication, and computer skills

Strong attention to detail with the ability to handle multiple tasks simultaneously

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential

We value freedom, collegiality, loyalty, and solidarity

We foster empathy, curiosity, courage, humility, and integrity

We care for the world we live in

YOUR JOURNEY WITH US

1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the HR Manager