Front Office Operational Intern - Waldorf Astoria Ras Al Khaimah

A Front Office Operational Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?

As Front Office Operational Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Operational Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure accurate and efficient running of reception including check in/out procedures

Respond to Guest queries in a timely and efficient manner

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments

Demonstrate a high level of customer service at all times

Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Answer switchboard calls, as required

Ensure all Guest deliveries and messages are received effectively and efficiently

Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Attend appropriate training courses, when required

Follow and adhere to company brand standards

Assist other departments wherever necessary and maintain good working relationships with Team Members

Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

As a Front Office Operational Intern serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time