Business Analyst

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below.

Join Us in Becoming the Best Bank in the World!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earn the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

We are seeking an experienced Business Analyst to join our Service Management team within the Technology Services division. The role is focused on supporting IT and Service Management Initiatives, with responsibilities including requirements elicitation, documentation, process flow design, and test case creation. This role is critical for maintaining and enhancing our system, ensuring seamless stakeholder management, and driving complex projects to successful completion. This role requires a skilled professional who can hit the ground running and contribute to our ongoing projects.

Our Ideal Candidate

5+ years’ experience in business analysis, with a proven track record in IT, service desk, or financial environments.

Self-starter mentality—able to pick up new domains and drive outcomes independently.

Strong stakeholder engagement and communication skills.

Experience in business process optimization, requirements solicitation, and test case management.

Project management background is highly valued.

Ability to mentor and coach, fostering growth in others

Flexibility to understand both business and technical aspects, with a focus on the technical side

What You'll do

Lead requirements gathering for complex IT and service management projects, translating business needs into actionable deliverables.

Design and optimize end-to-end process flows that align with strategic goals and improve operational efficiency

Collaborate with development and system analyst teams, influencing technical solutions with business acumen.

Own test case creation and drive user acceptance sign-off with business stakeholders.

Apply project management skills to prioritize, rate, and manage requirements through delivery.

Provide guidance and mentorship to less experienced BAs and technical team members.

Create and maintain detailed documentation including business cases, user stories, and functional specs.

Advocate for user-centric design and incorporate feedback loops into solution development.

Drive change management initiatives including training, communication plans, and stakeholder engagement.

Champion continuous improvement and innovation

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Certification in Business Analysis

Skills

Communications Skills

Analytical Skills

Interpersonal & Relationship management Skills

Attention to Detail

Negotiation skills

Problem solving skills

Planning, organising and coordination skills

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.