Senior Help Desk Technician

Job Description

Overview

Position Title: Senior Help Desk Technician

Department: Services

Compensation Breakdown: 100% Service

Location: Columbus, Ohio

Regular Hours: 40 M-F 7am to 6pm EST

Pay Range: $25.00 to $29.00 Hourly

Full or Part Time: Full-time

Exempt or Non-Exempt: Exempt

PTO Classification: H1

Supervisory Position: No

Description

Astute Technology Management is a fast-growing company focused on providing superior managed IT services to SMB customers throughout Central Ohio. Our vision is to provide exceptional IT support and network security to SMBs throughout the Eastern United States. We are a customer service- centric organization that provides cybersecurity solutions, outsourced IT support and network management and take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.Duties and Responsibilities

Respond to incoming support calls and emails

Open/Work/Close Help Desk Tickets

Provide escalated support for level 1 Help Desk technicians

Work closely with and assist Systems Engineer on client projects

Provide Our Clients with advanced Mobile Device, Desktop and Laptop Support

Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems

Migrate User Data

Provide Our Clients with Microsoft 365 Support and Guidance

Troubleshoot/Remediate Hardware, Software, Network and Printing Issues

Facilitate New Device Configuration onto Client Networks

Complete and Articulate Customer Network Audits

Create Client Infrastructure DocumentationMinimum Qualifications

Minimum 4 Years of technical support experience with proven examples of increased technical responsibility

Customer Service experience

Bachelor of Science in Information Technology preferred

CompTIA A+, CompTIA Network+, CompTIA Security+

Experience resolving desktop/laptop issues

Experience resolving network issues

Experience with Windows 10/11

Experience with Windows Server OS

Experience with HyperV and VMWare

Proficient with Microsoft products (Microsoft 365, SharePoint Online, Exchange Online, SQL, etc.)

Comfortable interacting with customers

Ability to work on multiple tasks simultaneouslyBenefits

100% Paid employee health care premium

100% Paid employee AD&D, STD and LTD premiums

401k or Roth with 4% company match, fully vested on eligibility (after 90 days)

Low-cost dental and vision

Monthly mobile phone allowance

PTO and Flex Time

Part-time