ServiceNow Implementation Analyst

Job Description

Are you passionate about driving digital transformation and delivering solutions that truly make an impact?

We are building the next generation of the Federal Student Aid system. This high-profile platform leverages ServiceNow to modernize operations and improve services for millions of students and families. As a ServiceNow Implementation Analyst, you will bridge business needs with technical capabilities to ensure high-quality, scalable solutions.

Note: U.S. citizenship is required for this role.

Basic Qualifications:

4+ years of IT experience with strong background in Program/Project Management

2+ years of experience with Change Management

Experience with ServiceNow configuration and functional analysis

Ability to obtain a Public Trust clearance

BA/BS degree in Information Systems, Computer Science, or related field

Additional Qualifications:

Experience gathering business requirements and translating into functional/technical specifications

Ability to work with technical teams and stakeholders to ensure solution alignment

Excellent oral and written communication skills

Strong time management and problem-solving abilities

U.S. Citizenship required

Flexible work from home options available.

Full-time

Hybrid remote