Client Support Service Professionals

Job Description

Job Summary

Client Support Service Professionals are responsible for handling incoming phone calls related to various service inquiries on Client. The role requires delivering accurate and efficient responses while consistently meeting key departmental performance metrics. This position supports multiple functional areas including Client Cash Management products and services, Client Online (client website), Mobile app, and general account or financial inquiries.

Key Responsibilities

Respond promptly and accurately to client inquiries via phone.

Provide support for Client Cash Management products and services.

Assist clients with Client Online and Mobile app usage.

Address general account or financial-related questions.

Maintain high standards of professionalism and customer service.

Work collaboratively in a fast-paced, team-oriented financial services environment.

Adapt quickly to changes and multi-task effectively in a busy service center.

Required Qualifications

Strong communication skills and professional demeanor.

Ability to thrive in a fast-paced, dynamic environment.

Aptitude for multitasking and adjusting quickly to change.Commitment to delivering world-class service and client satisfaction.

Preferred Qualifications

Prior experience in financial services customer support (preferred but not required).

Familiarity with online banking platforms and mobile applications.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time