Internship - Customer Operations - AI transformation

Canal+ Netherlands B.V is looking for a new intern to join its customer operations team starting September 2025 for 6 months in our Hilversum office!

Want to help shape how AI transforms customer experience for thousands of customers every day? CANAL+ Netherlands is looking for a proactive and curious intern to join our international Customer Operations team. You will support our transition to AI-driven service operations by working on chatbot optimization, process automation, and smart self-service innovation — with visible impact on customer experience.

About the Internship

You’ll be part of an international Customer Operations team where innovation and cross-country collaboration are key. This internship offers a high degree of autonomy and responsibility from day one.

You’ll work at the core of our AI transformation — not on the sidelines. You’ll work on projects such as improving our chatbots, designing Quality Assurance (QA) processes, and analyzing large-scale customer feedback. Your work directly impacts KPIs like customer satisfaction (CSAT), chatbot resolution rate, and first contact resolution (FCR).

You’ll also collaborate with colleagues in Belgium, Austria, the Czech Republic, and Romania to share and apply best practices across markets.

What you’ll do

Help design and implement QA processes for chatbot interactions

Analyze customer feedback and translate it to actionable initiatives for the organization

Work on an optimal customer experience from query to solution

Contribute to standardizing reporting and operational processes

Document insights and support presentations to key stakeholders

Collaborate with stakeholders such as international IT and Marketing departments, and various suppliers

You will learn how AI technologies are applied to real operational challenges.

Who we are looking for

Analytical, curious, and a strong communicator

Interested in customer experience, AI, and process improvement

Comfortable working independently in a fast-moving environment

Willing to take ownership and show initiative

What you will bring

An HBO or WO-level background (Bachelor or Master) in Management, Economics, Marketing & Communication, or a related field

Affinity with customer operations, AI, or digital transformation

Proficiency in both Dutch and English

What we offer

A meaningful internship at an international and innovative media company

End-to-end involvement in projects with real business impact

Guidance from experienced professionals in Customer Operations

Working in an international environment

Internship compensation and travel allowance

A friendly and informal office atmosphere in Hilversum