Manager - Activation

Role

Activation Officer

Job Level/ Designation

M1

Function / Department

Customer Service

Location

Guwahati

Job Purpose

The role involves processing customer activation applications for timely and compliant onboarding experience.

Ensure support to sales organization including retailers for quicker customer acquisition.

Key Result Areas/Accountabilities

Process new activation documents for both prepaid and post paid services

Approve SIM exchange within TAT through correct approval of customer documents

Ensure document compliance and actively identify frauds

Retailer and doc pick-up partner management for effective training on document screening

Support TERM requirements as per need.

Core Competencies, Knowledge, Experience

Should be able to influence and get buy in of cluster sales team on decisions

Quick thinking to take immediate steps to fix burning issues and challenges in a time bound manner.

Ability to work with partner teams to get deliveries done or respond responsibly and provide support to other functions.

Diligent and effective

Must have technical / professional qualifications

Min Graduate

Fresher / 06 months of relevant exp

Diversity candidates preferred