Customer Experience Representative

Position Title: Customer Experience Representative

Location: Columbus, OH 43215, USA

Job Category: SALARY

Schedule: Full-Time

Req ID: CUSTO001092

Posted Date: August 13, 2025

Description: Job Details Description

JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE

DEPARTMENT:CUSTOMER EXPERIENCE

REPORTS TO:CUSTOMER EXPERIENCE TEAM MANAGER

WAGE:SALARIED, EXEMPT

WORK HOURS: FULL-TIME, M-F, 8-5

ESSENTIAL TASKS AND RESPONSIBILITIES:

Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution

Resolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholders

Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed

Utilize customer relationship management (CRM) or other database to record activities and research product information

Utilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transaction

Receive and process orders for materials and merchandise

Research and resolve customer issues

Confirm orders, update shipping status, and proactively notify customers of any backorder or delivery delays

Complete all other duties and projects as assigned

JOB SPECIFICATIONS:

Two-year degree or a minimum of two years' experience in customer service, inside sales or related field required

Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry

Ability to read and write the English language in a clear and concise manner, experience in Spanish, French, or other language skills a plus

Calm and empathetic demeanor when dealing with demanding customers

General typing skills, along with previous PC and Microsoft Office experience

Superior verbal and written communication skills

Ability to organize, prioritize, and work within established deadlines

Willingness to work overtime when necessary or required

Business math skills needed to perform daily tasks

Ability to multi-task, and work independently and as a team

Willingness to travel when necessary

AVAILABLE BENEFITS:

Sign-On Bonus

Health Insurance 401(k) and Employer Contribution

Paid time off

Paid Holidays

Dental Insurance

Vision Insurance

Life Insurance

Employee discount program

Tuition reimbursement

Voluntary Life Insurance

ABOUT PLASKOLITE

PLASKOLITE is a global leader in manufacturing of engineering thermoplastics, including Acrylic, Polycarbonate, ABS, Olefin and PETG Sheet, Extruded Profiles and PMMA Polymers. Founded in 1950, by Donald Dunn and family, PLASKOLITE has a reputation for providing the highest quality products in the industry. Our innovative thermoplastic solutions are used in a wide variety of applications, including glazing, safety shields, lighting, signs and point-of-purchase displays. Headquartered in Columbus, Ohio, with manufacturing facilities throughout North America and Europe, Plaskolite delivers superior thermoplastic sheet, profiles, and polymers to the world thru long-lasting customer relationships and hands-on customer service.

PLASKOLITE is committed to providing equal employment opportunities to qualified individuals with disabilities. If requested, the Company will provide reasonable accommodation to otherwise qualified individuals where appropriate to allow the individual to perform the essential functions of the job, so long as doing so does not create an undue hardship on the business.

Qualifications Skills Behaviors : Motivations : Education Experience Required 2 years: Inside Sales Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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