Account Representative

Job Description

Account Representative – Contract Opportunity

Location: Salt Lake City Metropolitan Area, UT

Duration: 12-month contract

Pay: $21–$23/hour

Are you passionate about providing exceptional customer service? We're seeking a Customer Support Representative with 6 months to 2 years of experience (internships count!) to join the team of a leading investment banking firm.

Ideal Candidate:

Recent grad with a Bachelor’s in Business (Finance, Accounting, Economics, or related) preferred.

Experience or internship in banking, financial services, or customer support is highly preferred.

Strong communication, problem-solving, and organizational skills.

Preference for candidates with at least one of the following criteria:

• College Degree

• Previous contact center experience

What You’ll Do:

• Handle incoming phone calls regarding various customer service inquiries on Morgan Stanley accounts.

• Respond with a high degree of accuracy and efficiency, consistently meeting key department performance metrics.

• Troubleshoot and resolve customer concerns while ensuring a positive experience.

• Maintain detailed and accurate records of customer interactions and transactions.

Why Join Us?

Gain valuable experience with a leading financial institution. Work in a fast-paced, team-oriented environment that values career growth and professional development. Plus, there’s a possibility to convert to a permanent position after the contract period!

Company Description

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Full-time