Customer Service Representative (CSR)

Job Description

Ready for a Career – Not Just a Job?

Efficient Air Service is looking for an enthusiastic, ambitious, and detail-oriented Customer Service Representative (CSR) to join our dynamic team!

If you thrive in a fast-paced environment, love helping people, and enjoy problem-solving, we have the perfect role for you. We offer more than just a job - we provide a career path with competitive pay, generous commissions, 401(k), and health benefits.

POSITION OVERVIEW:

Highlights: Work with an experienced team that prioritizes its employees and customers.

Job Type: Customer Service Representative

Work Hours: Full-time - Monday through Friday, 8:00 AM to 4:30 PM

Annual Compensation: $

Benefits: Medical, life insurance, a 401K with match, PTO, and year-round work.

Location: Riverdale, NJ

CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS

High School diploma or equivalent

1-3 years of customer service and/or HVAC dispatcher experience

Intermediate knowledge of concepts, practices, and procedures related to dispatching

Excellent grammar and writing skills

Great phone skills are required!

Light Sales experience a plus

Proficient in Microsoft Office applications (Outlook, Excel, Word)

Customer service skills

Physical ability to sit for long periods of time

- HVAC office experience a plus but not required.

- Knowledge of Service Titan and Quickbooks is a plus!

Can you work accurately and efficiently in a fast-paced, high-volume atmosphere? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might just be perfect for this HVAC CSR dispatching position!

THE HISTORY AND CORE VALUES THAT GUIDE EFFICIENT AIR SERVICE

Efficient Air Service, a family-owned business established in 2005 by Albert Balonze, has been built on a foundation of excellence, trust, and commitment to outstanding service. From day one, we've taken pride in delivering honest, high-quality work, and have earned the loyalty of repeat customers through integrity and reliability.

Our highly trained staff bring a confident, can-do attitude to every job, ensuring 100% satisfaction with each service we provide. Whether in the field or in the office, we foster a supportive, fast-paced environment where teamwork and positivity thrive. Our employees are at the heart of our company, and we celebrate their individual and collective achievements as the driving force behind our success.

As we grow, we remain deeply committed to our core values---upholding excellence in everything we do, maintaining a positive attitude, delivering exceptional service, and building trust with both our employees and customers. These principles continue to guide us, helping us preserve the personal touch of a small business while expanding our reach and impact.

Full-time