Patient Experience Specialist

Job Description

Position: Patient Experience Specialist

Department: South Central Eye & Laser Center

Reports to:

Created: July 21, 2025Job Summary

We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.

Essential Duties and Responsibilities

-Greet and check in patients in a professional and courteous manner

-Answer multi-line phones and direct calls appropriately

-Schedule and confirm appointments using electronic medical records (EMR)

-Verify insurance information and collect co-pays or balances

-Enter and update patient information accurately into the system

-Maintain a clean and welcoming front desk and waiting area

-Assist with filing, faxing, scanning, and other clerical tasks as needed

-Ensure patient confidentiality and comply with HIPAA regulations

Qualifications

-Must be able to type 30 wpm

-Ability to read, write and understand verbal and written instructions.

-Basic computer skillsMinimum Requirements

-Must be able to type 30 wpm

-Ability to read, write and understand verbal and written instructions.

-Basic computer skillsWorking Conditions

-Primarily seated in a front desk/reception area

-May involve occasional lifting of files or office supplies (up to 15 lbs)

-Frequent interaction with patients, staff, and providers

Full-time