VP of Business Enablement

As the VP of Business Enablement, you will be a strategic partner and a key leader shaping how technology drives value at BWE. You bridge the gap between tech and business outcomes, aligning priorities, measuring success, and embedding enablement across teams. We rely on you to lead our business partnership model and track our progress. Your leadership ensures that what we build truly serves the business and delivers measurable results.

Responsibilities:

Lead the business partnership function, aligning technology strategy with the strategic goals of Origination, Closing, and Servicing functions while ensuring technology investments directly support revenue growth and operational efficiency.

Establish a structured engagement model that embeds product-thinking and user-centric design into how technology supports the business with a focus on co-creation and shared accountability for business outcomes.

Define and track KPIs for technology-enabled initiatives, adoption rates, and process improvements using data-driven approaches to measure ROI and business impact across all technology investments.

Champion cross-functional alignment, working with technology and business leaders to ensure transparency, accountability, and outcomes through regular business reviews and joint success planning.

Foster a culture of partnership, innovation, and shared ownership of results between technology and the business while building business fluency within technology teams and technical understanding within business units.

Lead, coach, and develop the Business Partner team to ensure alignment, ownership, and impact across BWE's core business functions while building capabilities in business strategy, product management, and outcome measurement.

Research and evaluate business-facing AI and automation tools that can enhance business partner effectiveness and business user productivity.

Serve as executive sponsor for business enablement aspects of BOLD initiatives, ensuring technology implementations drive measurable business results.

Near-Term Deliverables:

Launch comprehensive business enablement working model and embed Business Partners across all core functions with defined roles, responsibilities, and success metrics.

Define specific success metrics for enablement, engagement, and adoption with baseline establishment and quarterly tracking across all business partnership activities.

Present initial dashboard of business partner OKRs and progress with clear business impact measurements and stakeholder feedback integration.

Establish recurring alignment forums between Business Partners and functional leaders to track outcomes, surface needs, and adjust strategies with documented action items and follow-up processes.

Complete business strategy assessment across Origination, Closing, and Servicing functions identifying technology gaps, opportunities, and strategic alignment needs.

Create a business<>technology integration playbook defining how technology strategy integrates with business planning, budgeting, and strategic initiatives.

Minimum Qualifications:

12+ years of progressive experience in business technology partnership, business enablement, digital transformation, or related fields.

5+ years in leadership roles managing teams responsible for business partnering, strategy, or product management.

Proven track record aligning technology investments to business outcomes within financial services, lending, banking, or closely related industries.

Demonstrated ability to define, track, and report KPIs that measure technology adoption, operational efficiency, revenue impact, and ROI.

Strong data literacy—comfort working with analytics, dashboards, and quantitative metrics to establish baseline and measure progress.

Excellent stakeholder management and communication skills, engaging C level and functional leaders in regular alignment forums and business reviews.

Experience building user centric engagement models, embedding product thinking and shared accountability into tech business interactions.

Ability to lead cross-functional teams in complex, matrixed environments and foster collaborative problem solving.

Bachelor’s degree in Business Administration, Information Systems, Engineering, or related field.

Willingness to travel occasionally to functional locations and stakeholder sites.

Preferred Qualifications:

Advanced degree (MBA, MS in Information Systems, Data Analytics, or similar).

Experience leading business enablement or partnership at scale across Origination, Closing, and Servicing within mortgage, consumer lending, or payments ecosystems.

Familiarity with AI/automation tools—evaluating/introducing RPA, generative AI, virtual assistants, analytics tooling to elevate the business partner model.

Deep experience launching and scaling a business partnering operating model—creating role definitions, onboarding playbooks, success metrics, dashboards, and integration governance.

Prior success driving a standardized “tech business integration playbook” or methodology aligning strategy, budgeting, portfolio plans, and execution priorities.

Skilled in change management and user adoption strategies geared towards embedding new ways of working between tech and business units.

Track record coaching of high performing multidisciplinary teams in fields such as product management, analytics, and strategy execution.

Familiarity with agile frameworks (e.g., Scrum, SAFe, Kanban) and product delivery best practices in enterprise tech environments.

Certifications in project management (PMP, PMIACP), business analytics (e.g. CBAP), or technology/product (e.g. AIPMM, Pragmatic).

Executive presence with boardroom gravitas, able to represent digital initiatives in strategic executive forums.

We encourage you to explore the career opportunities we have available here at BWE!

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