Logistics Service Analyst

Role overview:

Logistics Service Analyst

Newark

Newark Distribution Centre - Long Hollow Way, Newark, Notts, NG24 2NH /Hybrid Working

Permanent

Full Time

Grade 3

Hours - 37.5 per week, Monday to Friday

Salary - £33,000 - £38,000 per annum depending on experience

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Are you ready to be part of the team that powers the journey of our tech products from warehouse to doorstep? Our Logistics Service Delivery team, part of the wider Logistics & Outsourced Operations function, is at the heart of making that happen. We operate in a fast-paced, ever-evolving environment—working across warehousing, transport, and with our trusted carrier partners to ensure seamless delivery experiences for our customers.

We’re a collaborative, solutions-focused team that thrives on improving processes and solving real-world challenges. We’re passionate about data, but we never lose sight of the people behind the numbers—because we know that great service makes a real difference.

In this role, you’ll work closely with our Service Delivery team, BI analysts, and external partners like GXO, DPD, Royal Mail, and Maersk. You’ll also collaborate across the business with teams in Logistics, Customer Experience, and Tech, sharing insights and driving improvements together. It’s a fantastic opportunity to build strong relationships and make a tangible impact across the organisation.

Role overview:

As part of this role, you'll be responsible for:

Analysing data and customer feedback to identify trends, issues, and opportunities for service improvement

Recommending practical, data-driven solutions to enhance service quality and operational efficiency

Building and maintaining strong relationships with key logistics partners to support seamless delivery operations

Monitoring and reporting on performance metrics, turning insights into clear, actionable recommendations

Using tools such as Power BI, Excel, and Qualtrics to transform complex data into impactful visualisations

Supporting issue resolution and respond to queries from internal teams and external partners

Tracking key performance indicators and proactively communicate updates across the business

Preparing high-quality reports and presentation packs for senior stakeholders, including ExCo

You will need:

Strong analytical skills with the ability to interpret data and extract meaningful insights

Proven experience working with large datasets and presenting findings in a clear, visual, and engaging way

Excellent written and verbal communication skills, with the ability to collaborate effectively across teams

To be a proactive problem-solver with a continuous improvement mindset

To be a team-player attitude and willingness to get involved in a fast-paced environment

To be confident user of Excel, PowerPoint, and Power BI, with a keen eye for detail and accuracy

Naturally curious, with initiative and a drive to identify and act on opportunities

Customer-focused and empathetic, with a strong sense of doing what’s right

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

Hybrid Working (with an expectation to meet in person 2-4 times per month)

Performance related bonus

Competitive pension scheme

Product discounts on the latest tech

A range of wellbeing initiatives

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.