Administrative Assistant II, Testing Center

Department Information

GJB-000121 08/25; Student Affairs

The faculty and staff at ACC are passionate about student success. All ACC employees participate as educators striving to create an accessible, inclusive environment that promotes success for students, employees, and the surrounding community. Why Work at ACC?

Benefits- We offer a competitive benefits package, including: health coverage, retirement, paid time off, flexible spending accounts, life insurance, and more.

Professional Development - We provide professional development and enrichment opportunities for our staff to help them grow personally and professionally through our Center for Professional Enrichment and Human Resources department.

Tuition Reimbursement - To help our staff develop their skills, we offer a tuition reimbursement program good for courses taken at any of the Community College System colleges.

Note: This position typically follows a Monday–Friday schedule, with standard hours of 8:00 a.m. to 5:00 p.m. On Tuesdays, hours may vary between 8:00 a.m. to 5:00 p.m. or 10:00 a.m. to 7:00 p.m., based on departmental needs. Flexibility is required, especially during peak periods (e.g., two weeks before the start of each semester), when extended Testing Center hours may be necessary. During these times, shifts may begin as early as 7:30 a.m. or end as late as 6:00 p.m., while still maintaining an 8-hour workday.

EMAIL ADDRESS: All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Please include your current e-mail address on your application and set up your e-mail to accept messages from and 'cccs.edu' addresses. If you do not have an email address, then you will receive correspondence via US mail.

Description of Job

This position provides administrative and customer service support to the Testing Center for the delivery of instructional and third-party vendor exams. Assists with processing score reports and transcripts for testing exemptions. Responds to emails and phones for the department. Answers questions regarding departmental services and exams. Manages flow of candidates through the check-in process.

Serves as the primary person to ensure instructional exams and all exam materials are ready for delivery. Provides exam instructions and monitoring during exams via cameras, NetSupport, and visual observance to ensure exam integrity is maintained per Instructions given by faculty as needed. Provides support for third-party exams. Creates vouchers for Accuplacer and maintains log sheets for this exam in absence of Administrative Assistant III. Maintains all third-party vendor certifications. Assists with deescalating testers as needed.

Oversees the onboarding and training of incoming work study employees. Maintains training materials for work study employees. Develops and maintains processes for front counter check in area. Performs other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G3A3XX ADMINISTRATIVE ASSISTANT II

MINIMUM QUALIFICATIONS:

Experience Only:

Two (2) years of general office or clerical experience, including at least six (6) months of experience serving in a work leader or supervisory capacity, which may include assigning tasks, providing guidance or training to staff, or overseeing workflow. Daily interaction with students, faculty and staff require that this position have strong interpersonal, communication and organizational skills. Computer literacy is a must. Effective verbal and written communication skills are necessary for success in this position. Do not use "see resume" statements in application. Your application must be completed in detail, showing relevant experience in order to be considered. Part time experience will be prorated.

OR

Education and Experience:

College, university, or non-correspondence business school course work from an accredited institution in Business or related field may substitute for the clerical experience as listed above on a year for year basis. A copy of your transcript verifying the required credits must be received by application deadline in order to be considered if using substitution. Please redact age-related information on your transcript.

Conditions of Employment: Must submit to and successfully complete a pre-employment background check as a condition of hire. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide ACC Office of Human Resources with an official disposition of the charges.

Preferred Qualifications: Please provide a detailed description on your application of your relevant work experience and document examples of your work in relation to the following: Experience involving a wide range of clerical responsibilities. Working knowledge of Banner or similar system. High level of speed and accuracy regarding data entry. Attention to detail (ability to check for typographical, grammatical and spelling errors, etc.). Ability to handle multiple tasks simultaneously while meeting targeted deadlines. Experience with problem solving processes. Understand and determine appropriate rules and regulations from various sources. Knowledge in extracting information from various reports. Prior work experience at a community college or other academic environment. Ability to deal with a diverse population with discretion and tact.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Supplemental Information

This post may be used to fill one or more similar positions in the future.

ACC recognizes the importance of a workforce that is reflective of our diverse student community. As such, we are interested in selecting the best candidate from a diverse applicant pool.

Important Note To Applicants: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.

Comparative Analysis Process: Your employment application will be used to rate your training and experience and to determine your rank among the candidates for this position. Other forms of testing may include eSkill, oral board, written, etc. subject to change based on number of qualified applicants. It is, therefore, very important to fill out the application completely and to give a detailed description of your education and work experience. Your application and attachments should address the described duties, minimum, and preferred qualifications. Be sure your application specifically addresses the requirements as listed in the Minimum Requirements section and that all required documents are included in the application packet (e.g. application, transcripts, licensure, supplemental questionnaire, etc.). Failure to include the required information by the application deadline will result in your rejection from consideration of the position.

Americans with Disabilities Act (ADA) Accommodations: Arapahoe Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Angela Johnson,, .

Pregnant Worker’s Fairness Act: The Pregnant Worker’s Fairness Act allows applicants to request a reasonable accommodation for known limitations related to pregnancy, childbirth, or related medical conditions. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Angela Johnson,, .

Equal Opportunity Employer: The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law. Our Accommodations and Non-Discrimination policies, plus other helpful information, can be found publicly at arapahoe.edu/legal.

Address Confidentiality Program: If you are covered by the Address Confidentiality Program as provided by Colorado Revised Statute (CRS) 24-21-201 through 24-21-214, please notify the Human Resources office or analyst listed on this announcement so that you are provided the appropriate time extension for notifications provided by U.S. Mail. The extension allowed under this program applies only to U.S. Mail notifications that include a deadline of 10 days or less.

For information regarding Arapahoe Community College Security, including crime statistics for the campus and surrounding area, please see the ACC Campus Police website under “Campus Safety”: For a hard copy report, please contact the ACC Campus Police Department at,, or Room M2600 at 5900 South Santa Fe Drive, Littleton, Colorado 80120

FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO:

Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately.