IT Operations Engineer

About the Position

We’re seeking an IT Operations Engineer to support, configure, and maintain multiple systems across all of our technology stacks, including desktop environments, network infrastructure, and various application platforms.

Technology is central to our business, and you’ll play a crucial role in responding to tech support requests, building and configuring Windows, Linux, and macOS laptops, desktops and servers, supporting our Windows domain infrastructure, monitoring critical systems and helping with projects to optimise the way we work. You'll leverage automation tools like PowerShell during quieter periods to create elegant, scalable solutions that simplify operations.

Your success will depend on exceptional problem-solving abilities and interpersonal skills as you collaborate with our technically sophisticated users. The role demands real-time troubleshooting expertise, patient listening, comfort with asking clarifying questions, and the humility to acknowledge mistakes. You'll experience immediate feedback and the satisfaction of seeing your solutions directly impact our business.

This position sits within our global IT Operations group, a team of engineers who monitor and manage our mixed Windows/Linux/macOS environment across a physical/virtual computing landscape spanning multiple continents. In collaboration with specialised teams within and outside the IT department, you will help create and maintain the infrastructure that powers our trading operations.

This role will require occasional physical work, including lifting equipment up to 18kgs (40lbs).

About You

Passion for helping people and solving technical problems

Solid foundation in information technology and networking principles

Have hands-on experience executing technical infrastructure projects, including projects related to desk moves and expansions

Experienced managing relationships and working closely with contractors and/or third-party vendors

Comfortable using project planning tools (e.g., Jira, Google Docs, Google Sheets, Excel)

Deeply knowledgeable about computer hardware, peripherals and networking; interested in further developing your skills in desktop technology and infrastructure

Technical expertise in networking, programming, or system administration

Knowledge and training in Windows Desktop/Server Operating Systems and best practices in a production environment

Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems

Clear, concise, and empathetic verbal communication skills

Excellent written communication for technical documentation and knowledge base maintenance

Flexibility to work occasional evening or weekend hours

Familiarity with either the Linux or macOS operating systems would be a bonus

Technical strength in programming or scripting for the Windows platform (especially PowerShell) or the Linux platform (especially Bash) would also be a bonus

Fluency in English is required

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