sr desktop support analyst

Company:

Randstad

Location:

Hilliard, OH, 43026

Posted:

August 20, 2025

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Description:

sr desktop support analyst.

+ hilliard, ohio + posted 2 days ago **job details** summary + $25 - $30 per hour + contract + bachelor degree + category computer and mathematical occupations + reference925306 job details job summary: Summary: Provide employees with support on all aspects of End-User computing digital assets (including but not limited to Laptops, Desktops, Printers, Mobile Devices, and software). Create a positive customer support experience and build strong relationships.

Communicate promptly on progress and handle customers with a professional attitude.

Provide support for incidents that require advanced troubleshooting skills that cannot be resolved by junior team members.

As a senior member of the team, also responsible for documenting solutions to problems and mentoring and training junior team members.

Primary Job Responsibilities: The responsibilities of this position include, but are not limited to: + Prioritize, communicate, triage, and resolve issues in a timely manner.

+ Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely + Maintain asset and software inventory + Image, configure, and deploy computers + Deploy and troubleshoot software and hardware + Log incidents in given ticketing system + Provide support for IT project implementations and performs miscellaneous job-related duties as assigned + Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility + Ability to analyze logs within multiple Microsoft applications to resolve user issues + Rebuild windows profiles + Support PC replacement programs and emergency exchanges + Troubleshoot network related issues.

+ Administer access to applications + Analyze and resolve VPN and MFA related issues + Create and contribute to process improvement + Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.

Job Skills: This position should possess the following skills/knowledge: + Understand basic troubleshooting processes + Ability to quickly assess problems and identify solution.

+ Understanding of desktop group policy objects (GPO) + Knowledge on how to re/image a workstation.

+ Remote Support experience + Conflict resolution and management + Working knowledge of MS operating systems and applications + Software Distribution and Patch Management tool experience + Ability and desire to provide excellent customer service.

+ Maintain healthy and friendly environment with team members and external departments + Good communication skills that demonstrate ability to adapt to different situations with ease + Must possess attention to detail and be able to manage time effectively + Ability to prioritize many competing tasks with minimal supervision + Strong professional work ethic + Positive attitude Educational Requirements: + Associate's or Bachelor's degree in IT preferred + ITIL certification is preferred + CompTIA A+ Core Series certification is required + A combination of education, certification, and experience will be considered.

Preferred Experience: + 5+ years of MS Windows desktop operating system deployment experience required.

+ 5+ years of Ivanti (or other software distribution tools) experience required.

+ Windows 10 desktop operating systems deployment and support experience required + Experience in using ITSM systems like ServiceNow is required Physical Requirements: + The employee will need to be able to lift and/or carry loads of up to 50 lbs without assistance location: Hilliard, Ohio job type: Contract salary: $25 - 30 per hour work hours: 8am to 4pm education: Bachelors responsibilities: Primary Job Responsibilities: The responsibilities of this position include, but are not limited to: + Prioritize, communicate, triage, and resolve issues in a timely manner.

qualifications: + Experience level: Experienced + Minimum 3 years of experience + Education: Bachelors skills: + Desktop Support (2 years of experience is required) + Helpdesk (2 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations.

Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

**related jobs.** see all jobs **business systems analyst** + columbus, ohio + contract + $35 - $42 per hourposted april 27, 2022job summary: 1.

Facilitate on-time audit resolution across the audit portfolio.

Serve as the primary liaison between the business units and Audit Services throughout the audit life cycle.

Drive standardization in audit resolutions across the Operating companies and other business units.

Provide oversight on the development and completion of key milestones related to risk mitigation plans/controls, internal audit remediation plans.

Audit Condition Reporting across the audit portfolio and detailed reporting for leadership.

Responsible for demonstrating risk reduction in cyclical repeat audits and leading proactive audit initiatives such as audit readiness testing.

Ensure timely completion of reports and presentations for leadership.

Complete Ad Hoc reporting and/or projects as directly by leadership.

Minimum Requirements: Education requirements: Bachelor's Degree in Finance or Accounting, or in a related discipline such as Business, Economics, or Statistics.

Work Experience: Business Operations Programs: Experience: Minimum of four (4) years of experience in business analysis, process improvement, or benchmarking.

location: COLUMBUS, Ohio job type: Contract salary: $35 - 42 per hour work hours: 8am to 4pm education: Bachelors responsibilities: The Business Operations Support Analyst Sr will be responsible for collaborating closely with other business units to support audit life cycle.

Primary responsibilities will involve working with internal stakeholders during the audit cycle, collaborating on the development and completion of key milestones associated with internal audit remediation plans, and ensuring timely completion of reports and presentations for leadership.

qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors skills: Business Analysispowerpointvisio Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations.

Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

view job **sr product owner** + columbus, ohio + contract + $60 - $71 per hourposted april 26, 2022job summary: The Senior Product Owner is a key member of the agile team and works with Product Managers to provide a clear tactical vision of the product that will be built.

They focus on the end-user experience, and maintain clarity and focus for the team building the product so that they can deliver.

This position works with 2 or more Agile Delivery team(s) to support delivery of new and existing digital capabilities.

This position leads the execution process within the Agile development teams and supports implementation and run activities.

In the role there is accountability for working with the Product Management and Technology teams to help develop infrastructure, capabilities and solutions in support of the business.

This role brings the voice of the customer into our Product features, ensures that features delivered are aligned with the intended business and compliance outcome.

The Senior Product Owner works collaboratively with relevant internal partners (to include Legal, Compliance, Information Technology, and Risk Management) to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations.

Essential Job Functions Strategy & Planning: Works closely with cross functional stakeholders to support and influence a long term digital capabilities roadmap, identify new features, and ensure that delivery of the capability is timely, of the highest quality and in line with cost targets.

Consults with business partners to understand current and future business needs requiring multi-platform solutions.

Integrates data analytics, capability metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of capabilities initiatives.

Focuses on ensuring that the product value proposition and desired business capabilities are reflected in the product developed to ensure the success of the business endeavor.

Participates in the creation of business cases and presentations for key internal stakeholders, participates in the capabilities development process, and performs business testing during technical implementations.

Delivery: Capable of leading multiple Agile teams independently-who can run multiple projects in parallel and or large scale enterprise projects.

Represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions; requiring a detailed understanding of customer needs, as well as business vision and strategy, to prioritize investment, business value and delivery.

Works collaboratively within multiple evolving development methodologies including iterative Agile and sequential Waterfall programs and projects, and variations thereof.

Serves as the business requirements expert, engaging and managing the work of subject matter specialists from the business.

Serves as the day to day decision maker and provides continual business guidance for the execution team.

Prioritizes the execution team`s work so that it aligns with the sponsor's/business executive's strategies.

Risk Management and Strategy alignment: Leads, manages or orchestrates activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls.

Works with the business and IT delivery teams to identify and mitigate risks to include business operational risks.

Escalates issues and develops and recommends appropriate solutions.

Assess value, develop epics, and prioritize stories to ensure work focuses on tasks that provide maximum value and are aligned with business strategy.

Relationship and Process Management: Is truly ingrained with the Scrum team, building relationships/partnerships.

Although not leading people directly, the Product Owner does lead the Scrum team and values building relationships within the team.

Works with technology partners to ensure the capabilities are stable, operational and meets service level agreements and partners with technology teams on potential improvements if gaps are realized.

Works with business stakeholders during various stages of a product development, including feature and story-level development.

Identify product scope, delivery timelines, and dependencies through managing different cross-functional teams, business partners and stakeholders Leadership: Trains and mentors Product Owners and serves as an ambassador for the team in more global training, recruiting and associate engagement effort Reports to: Director or Senior Manager Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.

Direct Reports: None Minimum Qualifications: Bachelor's Degree in Product Management, BA, IT Five to Seven years experience in retail, financial services, payment, online and mobile platforms; Agile developmental techniques; and 3rd party vendors and oversight of 3rd party vendor integration products Preferred Experience: Some Supervisory experience preferred location: Columbus, Ohio job type: Contract salary: $60 - 71 per hour work hours: 8am to 4pm education: Bachelors responsibilities: Essential Job Functions Strategy & Planning: Works closely with cross functional stakeholders to support and influence a long term digital capabilities roadmap, identify new features, and ensure that delivery of the capability is timely, of the highest quality and in line with cost targets.